Tess African Hair

4.1
303 reviews
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About

Hair Braiding SalonHair SalonHair Weaving Service
Hair Braiding at Our Salon in Wilmington, Delaware

Location

Tess African Hair
5910 Kirkwood Highway, Wilmington, DE
19808, United States

Hours

Reviews

4.1
295 reviews
5 stars
196
4 stars
36
3 stars
7
2 stars
13
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported issues with unprofessional behavior, long wait times, and poor communication regarding appointments and pricing.

Quality of Work

Overall, customers praised the quality of braiding and styling, with many expressing satisfaction with their hairstyles.

Atmosphere

The salon is described as friendly and welcoming, with a positive atmosphere, although some noted issues with cleanliness in the bathroom.

Pricing Concerns

Several reviews mentioned confusion and dissatisfaction with pricing, including unexpected increases and deposits.

Staff Professionalism

While some stylists received high praise, others were criticized for being rude or unprofessional, impacting the overall customer experience.
  • MO
    Mega Osorio
    Nov 8, 2025
    5.0
    Tess was kind and warm to my son, and put sincere effort into creating the look he wanted. The upgrades to the salon space make it open and inviting. They even gave us a cap to protect his new style!
  • ST
    Sade Tatman
    Oct 30, 2025
    5.0
    I came in for one style, but according to my hair length they recommended another style and I am very pleased and they were very hospitable. I love this place. I will definitely be coming back.
  • DD
    Dino Dino
    Sep 21, 2025
    5.0
    Always peace and respect when I’m there. Those sisters in that shop work extremely well together. On their feet over 10 hrs daily. Helping others look and feel good, all love! They started my Dreads 6 years ago. Now they help keep my daughters Locs looking decent. I appreciate you all! Take care stay safe!
  • LH
    L H
    Sep 12, 2025
    2.0
    Going to Tess African hair braiding for about seven years. Things have changed drastically. First of all they used to play Christian music now it’s music and videos that are not appropriate for young clients. There’s also a $25 deposit that they charge some people for an appointment. We showed up on time for our appointment with the stylist and my granddaughter sat for almost 3 hours waiting to get her hair done. We only asked for the front to be done over and they tried to charge us $150 to redo the front of her hair with the original cost we paid for the whole head was $200. What kind of math are they doing there. 6 1/2 hours at the salon just to get the front of my granddaughter‘s hair done and that’s unacceptable.Also, no apology was offered to us. We were given a fee by one of the stylist and at the time she started the price increased by $30. The stylist set the price and changed it. When I try to give resolution, she didn’t speak English very well and wanted to resolve it with the owner test. While I tried to do that, Grace chimed in and gave her opinion and supported the solace. When I reached out to discuss the matter via text, Grace told me to work it out with test. You can’t pick and choose what you will and will not engage in. If you start a conversation with me. I’m going to have a conversation with you. The prices have gone up very high. I understand they redecorated quite a bit however, the bathroom is deplorable and disgusting. How can you upgrade a salon and get about a bathroom. Sure if the health inspector came in there and see that there’s one bathroom that does not work for all of these new clients. The bathroom is nasty no soap or toilet paper and just dirty. When you make an appointment, they don’t know what type of hairstyle you ask me so they can’t give you a proper price however they ask you to text a picture of what you want before they give you the price. That’s just a lie.
  • SO
    Solo 1N only
    Aug 15, 2025
    1.0
    I usually go here and get my individual so today, I sent my sis just for information, to see if they take appointments after 5 pm beaver that’s when school is out. The lady throws a fit and gets mad, like “that’s too late, we can’t do that, we have families to get to…6-8 hours etc yelling) like ma’am it’s a question a simply inquiry about your business and it says in Instagram call for questions. Will not be going back! However, I did hear Nadine’s is 24 hrs, good service if you don’t mind a little drive!

Frequently Asked Questions About Tess African Hair

What services does Tess African Hair offer?

Tess African Hair specializes in hair braiding, hair salon services, and hair weaving.

Where is Tess African Hair located?

It is located at 5910 Kirkwood Highway, Wilmington, DE 19808, United States.