SEPHORA

Reviews

• HS

  Helen Swain

  4 days ago
  5.0
  The staff were really helpful and knowledgeable about what products would work for my skin. They were hospitable and kind when I walked in the door and Homa helped recommend fantastic products and gave me space afterward to browse for more items after getting what I had initially needed. Highly recommend! It is a smaller location but it's definitely worth it if you prefer a more "boutique" customer service experience.
• VY

  Vivek yadav

  6 days ago
  5.0
  I recently visited SEPHORA with my wife, and I must say this was by far the best Sephora experience we’ve had in the United States. We’ve visited multiple Sephora outlets across different cities, and unfortunately, our experience at a New York store was quite disappointing because the staff there was rude and not very helpful when my wife needed guidance on choosing the right cosmetics products. However, this Washington DC store completely changed our perception. The customer service here was absolutely incredible. I would especially like to appreciate Amisha (A-M-I-S-H-A), who was extremely patient, kind, and professional. She spent around 15–20 minutes helping my wife understand different products, answered all her questions in detail, and guided her very thoughtfully. What really stood out was her empathy—when we shared our poor experience in New York, she genuinely apologized on behalf of the brand and assured us that this store always prioritizes customer service. Her patience and dedication truly made our visit memorable. A big 5-star rating to Amisha and this Sephora store for such an amazing customer experience. Highly recommended if you’re shopping in Washington DC.
• JC

  juhi chandrakar

  6 days ago
  5.0
  Had a great experience at Sephora thanks to Amisha (MIMI). She helped me find my perfect shade match with so much patience and expertise. Really appreciated her genuine, non-pushy approach—made the whole visit smooth and enjoyable!
• AG

  Austin Graff

  Apr 8, 2026
  4.0
  Living nearby, my wife and nine-year-old daughter love popping in when we shop at the weekend market at Eastern Market. The moment you walk inside the staff greet you and offer help. The aisles are well organized and clean. Check out is pretty seamless even with a line.
• CS

  Caroline Stapleton

  Mar 8, 2026
  1.0
  Just left after waiting more than 20 minutes for assistance with pulling a shade of concealer. I asked for help and one of the women working said that she’d be right with me. I continued shopping and wandering around. Finally I sought her out again. She was casually chatting with a colleague at the register and said she had been looking for me. It’s a small store…I sincerely doubt she had been looking. Her apology was completely insincere. I left without making a purchase. Will find a better option.

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