JCPenney Salon

Reviews

• BB

  Brittany Beauchemin

  Oct 14, 2025
  1.0
  I went to the JCPenney Salon this past weekend with my daughter for an updo, and unfortunately, it was a terrible experience. I was part of a small wedding where the bride hadn’t done a group booking with her stylist, and my usual stylist wasn’t available at her salon. I’d used JCPenney years ago and had a fine experience, so I figured I’d give it another try. I asked for a simple half updo since my hair is on the shorter side — nothing complicated, just a bit of volume with some braids or twists on top and loose, beachy waves. I should have known things weren’t going to go well when, before we even started, what I believe was a manager came over to ask if the stylist was comfortable doing it. The stylist didn’t listen to any of my requests. I repeatedly asked her to curl my hair away from my face, but she kept curling inward, and it looked awful. I also mentioned that my hair is thin, which any experienced stylist would know requires some texturizing spray, powder, or even dry shampoo to help hold curls. She didn’t use any of those, and instead kept re-curling the same pieces without any heat protectant — a huge red flag. By the time I got home, most of the curls had completely fallen flat. I ended up washing my hair and redoing it myself before the wedding. My daughter’s hair (she was a flower girl) also had issues. She has long, wavy hair, and we asked for two French-style braids leading into a bubble ponytail. The original stylist couldn’t do it, so the manager took over. She didn’t do the braids but did manage to make it look somewhat cute — though honestly, I could have done it myself. Overall, the lack of skill, communication, and willingness to listen was really disappointing. I know better now, but I won’t be returning to their salon again. A waste of $140.
• BG

  Bella G

  Sep 4, 2025
  5.0
  Made an appointment last weekend for a haircut and my stylist was Michelle. She did such a wonderful job! Very happy with the results
• JU

  Jennifer U

  Aug 4, 2022
  5.0
  I highly recommend Reggie, he is extremely talented. I told him what I was looking for and he exceeded my expectations. I felt like a new person walking out of the salon. He is very friendly and such an easy person to talk to, you can tell he has a passion for styling. From the haircut to the color I couldn't be happier!! Reggie pays attention to detail and is honest, he will not tell you he can do something that's impossible. The salon is always very clean!! It can be hard to find, if you follow the signs towards returns and photos you will find it on the 1st floor. Definitely book an appointment with Reggie.
• SC

  Shelby Cronin

  Mar 16, 2018
  1.0
  Prices online are not accurate. Book the $22 blow out and you will be charged $42. They will tack on $15 if they consider your hair to be long without mentioning before hand. Stylist barely used any product. Service was not even an hour. Not worth the money.

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