SEPHORA

Reviews

• BM

  Brendan McLaughlin

  Oct 30, 2025
  5.0
  Nio, as always, went above and beyond! He greeted me right away, knew what I was looking for without asking because he knows his clients, he got my stuff in a timely manner and cashed me out quickly! I will stick with this sephora! It’s my favorite one! Great staff!
• KK

  Kristina

  Oct 26, 2025
  1.0
  I visited this Sephora in South Windsor, CT twice recently, and unfortunately I had poor experiences both times. On 10/11/25, I went to purchase something, and upon approaching the checkout counter the sales associate continued to engage in a personal conversation with another associate while ringing up my item. When the transaction was completed, the associate did not look me in the eye as she passed me my item. In hindsight, I wish I had waited to hand over my purchase until their conversation was finished, because sales associates should not be engaging in personal conversations while attending to customers. My second visit was on 10/17/25, when I hoped to receive samples of a couple of products. The first product I anticipated I might not be able to receive a sample of given the nature of the product, which I would have been completely fine with, but when I asked the sales associate they responded with an immediate and emotionless “No.” As someone who has worked in sales myself, I can say for certain that such a short and unsympathetic response was not appropriate at all. In that moment I felt myself vying to impress the sales associate, who seemed inconvenienced, when asking for the second sample. If this happens again, I will call out their rudeness as pleasantly as I can. I’m writing this review because most of my customer service interactions at this particular Sephora over the years have not been good at all, which is a shame because Sephora is one of my favorite stores. I believe the manager needs to gather together all the sales associates and ensure they understand the most important part of their job: making customers feel welcome, important, and cared for.
• CW

  Cyndi Wescott

  Oct 25, 2025
  5.0
  Ethan was so kind and very helpful. We were on our way to a funeral. I needed waterproof mascara. He helped me find one and got me checked out all in less than 10 minutes. ❤️
• MB

  Marianna Barbosa

  Sep 24, 2025
  5.0
  Nio was extremely helpful at suggesting a new skin base routine! He gave me some tips on how to use the products suggested and took time to listen to my concerns. Very professional and knowledgeable, i just used all the products i bought in the car and its everything i was looking for!
• SG

  Shannon Gotta

  Sep 15, 2025
  1.0
  Went in yesterday around 5pm and was greeted by 3 people, 2 females and a male. After about a minute the guy asked me if I needed help. Told him I was looking for It Cosmetics and he brought me to it. I told him I needed to match my skin tone and I wanted to make sure I was getting the right concealer, that I had the one I was looking for on my phone. I took out my phone and he said in an annoyed tone, "You said you need to be matched?" I said "Yes, and I'm just making sure I'm getting the right one" as there were a bunch of different concealers and primers on the display. He then said very aggressive and loud with a hand gesture "But they're all right here!" I replied yet again "Yes but I'm making sure I'm getting the right one." to which he was so rude and yelled with the even more dramatic hand gestures "But they are all right here!" I told him nevermind and walked out. I don't know what made him go from 0 to 100 so quickly or why he is even in a customer service position as he clearly doesn't possess any customer service skills past the generic greeting. If he spent as much effort in helping the customer as he did on his own makeup he would probably be a good employee because his glam definitely got 5 stars.

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