SEPHORA

Reviews

• JD

  Jon Doolittle

  Apr 1, 2026
  5.0
  My Daughter loves this place so that's really all that matters. Wish there was a dad lounge inside to hand with all the other awkward dads waiting on their girls. But all in all, place is clean and staff is super friendly even if your standing there sweating wondering how bad your wallets gonna hurt. #girldads
• MH

  munmun hasan

  Mar 13, 2026
  1.0
  i’ve had multiple bad experiences with this sephora, the customer service is horrible i talked to the chat bot as well they don’t want to fix things either. this sephora doesn’t know customer service at all even if it hit a them in the face. screeching hello when you enter with no follow up? you should hire more people and not be so stubborn for those who are actually nice. The stores busy okay i get that but the customer experience should be better. what’s the point of being of greeted and then redirected elsewhere and then just left alone?? i don’t expect immediate service but the workers are so impersonal and act like they hate the job do better and find people who actually love makeup the craft bc it’s an art. i’ve been in the store multiple times. The first time i wanted to return my purchase for a pair of lilly lashes she didn’t say hello to me didn’t ask me if i wanted to use my points def not personable or personal the second time i did an online order she was warm upon greeting then she quickly dismissed me to the pick up line which is fine then women i encountered i was nicer to her and she just seemed to want to get the pick up done. Not personal at all then i offer an item listed in stock i got push notifications on for it. they didn’t have it, thats fine but i wasnt told that to my face. again the interaction was rushed. One of the under other interactions I had I came in for a product, Got the app had told me it was available And I had something else with me, and then I talked to an associate. She was so rude To me again, I didn’t catch her name But it just completely threw me off of my buying from there DONT SHOP HERE your better off ordering online than w these people
• CD

  chantel dumas

  Jan 14, 2026
  5.0
  I had my makeup done by Reeva for my engagement photos today, and she did an amazing job! She was so fun to be around and genuinely cared about making sure I was happy with the results!!
• TC

  Tom Carson

  Dec 8, 2025
  5.0
  I was helped by the loveliest staff person named Maddy at the West Farms Mall Sephora store tonight. She went out of her way to help me with my purchases, searching online and within the store to make sure I got just the right products. On top of this, she let me rest my weary old bones on a chair while she personally rang up my gift card purchases. Thank you , Maddy and thank you Sephora. Deborah Carson
• KK

  Kuba

  Dec 5, 2025
  2.0
  Pure pandemonium at this place...just pure, unhinged chaos.

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