JCPenney Salon

Reviews

• YM

  Yelena Matrosova

  Nov 21, 2025
  1.0
  What have you done to my daughters hair this evening. I have to find someone ASAP to even try and fix this. Money wasted. Do not go there. My daughter will have to be like this for months because it’s so short not only short but so so ugly. As a hair stylist how can you allow do do this to your client. Can not believe what this lady did to my daughter. My daughter showed her the 1st picture as what she wanted. She chopped her whole hair as a boy hair cut. NOT EVEN CLOSE TO WHAT SHE WANTED. Please take a look and tell me the 1st picture she showed the stylist looks anything like what she has done to her. I couldn’t believe it when I saw. Unbelievable they should never accept a hair cut they can not execute. She just came home all upset. Was too shy to tell the lady who did her hair that she ruined her whole hair. The hair is too short and so ugly. She is a 23 year old girl. Don’t go to this place. I’m calling a manager tomorrow to speak about this. My daughter paid this lady to ruin her hair. And this lady didn’t even apologize for making it something my daughter did not want. My daughter had a beautiful shoulder length curls. And this hair stylist left her looking so bad. I can not believe they let people like this work on hair.
• FL

  Fred Lee

  Nov 17, 2025
  5.0
  Came here bc my normal spots were booked up. Great cut for a great price. Highly recommended.
• DD

  D Dedania

  Jun 22, 2024
  1.0
  They booked my appointment with my hairstylist but even though she was preoccupied they didn’t give me a courtesy call. I found out only after going there that she is busy and cant take any clients. So I agreed to get haircut done by another stylist. I repeated told her that I dont want to loose length but just want layers in my hair, she chopped 4 inches off and layers are all uneven. This is busy summer party time and now she ruined my hair. So disappointed.
• KG

  Kathleen Gallagher

  Oct 20, 2020
  1.0
  If I could less than even ONE STAR I would!! Had an appointment for my hair today at 2:30pm because I had a wedding to go to this weekend, so I wanted to look decent! I checked in at exactly 1pm, I knew I was early, lady said just come back. (It’s the mall so I went to shop) came back and the audacity of her coming to me saying my appointment needs to be rescheduled because she doesn’t have time. How inconvenient!! Especially when I took time off work to come in!! Never again. Unprofessional.

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