SEPHORA at Kohl's

Reviews

• A

  무난구기

  Mar 1, 2026
  1.0
  I had a very disappointing experience at this location due to misinformation provided by an employee named Marcus. I was told that there was a strict five gift card limit per day and that there were no exceptions. Because of this, I drove from Pueblo to the Colorado Springs Sephora location to resolve the issue. After arriving, I learned that the information I had been given was incorrect and that the policy had been misunderstood. This unnecessary trip cost me significant time and fuel. What was most frustrating was not the policy itself, but the lack of clarity and confidence in explaining it. If policies are enforced, they should be communicated accurately and consistently. I hope management provides better training to ensure customers are given correct information, especially when it affects their travel decisions.
• SS

  shirin spring

  Jan 15, 2026
  1.0
  I was there just about an hour or two hours ago 3.30 PM date: 01/15/2026. I was treated extremely rude and disrespectful by a young lady in her early 20's probably. I had asked her about an ovlive Ilia tinted foundation to help me look for it and she said we have everything out. If it's not there then we don't have it. I asked if she could check for me, please. She was standing by the register and looked extremely irritated because I asked for help. LO, can you imagine? She eventually came and kept on telling me that they don't have it without putting any effort in searching for that item. I eventually figured it out myself and smiled and said , yay! Found it! 😃 Shevwas just standing there instead of smiling back, but instead her whole demeanor was with attitude. We walked towards the register and I had to returns and was goingbto buy that item that I found. She asked me so disrespectfully if I had opened those 2 items that I wanted to return, I said , no you can see that they're still sealed. She looked super irritated and frustrated back at me and said, you could've opened it from the bottom. Wow!!! This is just so unprofessional of her for even saying such thing to a customer!!! She returned those two items without using the item that I was going to get in the same transaction process! I mean it's common sense what a sales rep needed to do in this situation!!! She needs to be trained better or another orientation. Smiling and greeting customers would've been nice too.
• JV

  Jacobo Varela

  Jan 10, 2026
  1.0
  Horrible experience at the store today. My wife has a $400 gift certificate that she was excited to use but she no longer even wants to go into the store anymore. The staff was rude and unhelpful. They were busy talking about dating and other personal things even though several people needed help including my wife. She had several questions and not once did she get any help. We will try another store in Colorado Springs because the staff in Pueblo is terrible. We wasted about an hour and a half there and not once did they assist. Don't waste your money here. Far better places that will actually help you when needed, i.e Ulta, Dillard's, etc.
• DM

  Derek McDermott

  Oct 19, 2025
  5.0
  Great 👍

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