MAC Cosmetics

Reviews

• JZ

  Jennifer Zamora

  Jan 31, 2026
  1.0
  I am writing to formally express my disappointment with MAC Cosmetics and to make it clear that my long-standing relationship with the brand has come to an end. I have been a loyal MAC customer since I was 17 years old. For decades, MAC was not just a makeup brand to me — it was the brand I trusted, returned to, and supported exclusively. This past Christmas, my husband purchased a MAC mascara for me as a gift. When I attempted to return or exchange it, I was informed that I was outside the 30-day return window. Despite the fact that this was a gift, no exchange was permitted. I want to be clear: the in-store staff was polite and professional. I understand they were following company policy. My frustration is not with them — it is with the policy itself and what it signals about how MAC values long-term customer loyalty. A rigid policy that offers no flexibility for gift exchanges communicates that history, loyalty, and lifetime value are irrelevant. That message matters. As a result, I have made the decision to permanently stop shopping with and wearing MAC Cosmetics. I am not seeking compensation, exceptions, or follow-up. I simply want leadership to understand that an exclusive, decades-long relationship has been lost over a policy that left no room for reason or respect for the customer. I do not wish the brand ill — but I no longer wish it well, either. This letter is not written in anger, but in finality. Thank you for your time. Jennifer
• KJ

  K J

  Jan 24, 2026
  1.0
  ZERO STARS! DO NOT RECOMMEND this store location! They have the absolute RUDEST employees. First off, 5 works busy chatting with each other, walk in and not greeted or acknowledged. I know what I want, and when I got ti grab the one item, 2 employees get an attitude with me saying I CANNOT GRAB THE PRODUCTS I WANT TO BUY WITHOUT THEIR ASSISTANCE. I said what assistance when I was not even greeted, and she proceeds to say "oops oh well but you CANNOT grab your own products at this store!!!" Absolutely RUDE and HATEFUL! Will NEVER returned to this location and highly suggest if you need a MAC Cosmetics product, order online ship to home. These employees are HATEFUL!!
• DN

  Donna Novota

  Jan 6, 2026
  1.0
  Very poor customer service skills
• DC

  Doug Counts

  Apr 23, 2023
  5.0
  The staff was very helpful to my wife and daughter.

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