MAC Cosmetics

Reviews

• SH

  Steve Hose

  Jul 28, 2025
  5.0
  First time visit to this store so my Wife could find a particular brand of Lipstick she needed. Vinity took great care to make sure we got exactly what she was looking for. Thanks, Steve & Lorri Hose ~ Littleton
• KF

  Katelyn Farley

  Jun 8, 2025
  1.0
  I’m writing to share a concern about an experience I had with Erica, the store manager, during a recent phone call, as well as some ongoing concerns I’ve observed in person at the store. I called with a simple and respectful question about whether a particular makeup product contained any animal-derived ingredients. As a professional makeup artist who avoids such ingredients for ethical reasons, this is an important question for me and many others. Erica responded in a very dismissive tone with, “Umm, I don’t know,” and immediately told me to “just call customer service”—despite the fact that it was after hours and she clearly knew they were closed. What stood out most was not just the lack of product knowledge, but the attitude behind it: no willingness to help, no effort to look into it, and no sense of professionalism. It felt like she just wanted to get me off the phone. Unfortunately, this wasn’t an isolated experience. On several visits to the store, I’ve witnessed Erica and others openly roll their eyes, speak negatively about customers within earshot of guests, and show a general lack of professionalism or passion for their work. It creates a really uncomfortable atmosphere and reflects poorly on the store as a whole. As a manager, it’s essential to have at least a basic understanding of the products being sold—or at the very least, to treat customers’ questions with care and respect. Transparency around ingredients, especially when it relates to animal-derived products, is not a niche concern anymore—it matters to many people. The lack of accountability, paired with the repeated unprofessional behavior, is disappointing. I’m sharing this feedback in the hope that it encourages better training, leadership, and customer service moving forward.
• SS

  Sean

  May 25, 2022
  4.0
  Not much for malls but this one is quite nice.
• MF

  Mindy Fenton

  Oct 20, 2018
  5.0
  Lovely staff!

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