SEPHORA

Reviews

• KK

  KIMBER

  Feb 7, 2026
  3.0
  The store is high traffic but it is dirty and could use a clean up. The cashiers were friendly. Although while walking through the store we had questions and were ignored and the employees we asked for help continued their conversation as if we weren't there. They do have a nice perfume selection though!
• RR

  Ravina

  Jan 15, 2026
  5.0
  Tye/Tyee was a fantastic help! (I hope i’m spelling their name right) I’ve been looking for a new signature fragrance and they really knew their stuff; not to mention conversation with them was so sweet :) One of their recommendations was spot on with what I’ve been seeking and it’s safe to say I now have my new signature scent. They were also a pro at switching between helping me and the register when appropriate; it was admirable. Anyway thank you Tye/Ty/Tyee!
• CM

  cristina mota

  Jan 7, 2026
  1.0
  Extremely rude customer service, I filled a survey the day I went in due to the poor customer service. The manager emailed me to “discuss the situation” never did. Sephora already has a reputation for bad customer service and they are certainly living up to it. Go to Sephora if you love rude service ✨. As a person who works in customer service its truly astonishing how its a norm.
• SH

  Sydney Hillis

  Dec 31, 2025
  1.0
  While this location is typically one of my favorites I will not return. While one of the ladies I asked for help from was semi helpful majority of the employees were standing around on their phones. I had to directly ask for assistance and was met with her walking to the table I had just looked at and not even where the product was actually located. Additionally when I was ready to check out I was sent to an employee using a phone to check people out while none of the registers were open (again none of the employees seemed busy at all). Once checking out I asked the employee about the phone number rules as the way she asked me for my phone number was simply handing me the phone and saying “put your number in” not even asking me if I had one or leaving room for a choice. After asking her about it she was extremely rude, and she didn’t offer me any receipt. This was one of the more hostile and negative customer service experiences I have ever had.
• IH

  Isabella Hasan

  Dec 24, 2025
  1.0
  This was one of the worst retail experiences I’ve ever had. The manager I dealt with was extremely rude, dismissive, and dishonest. She outright claimed a product was “out of stock,” clearly just to avoid doing her job yet I found the product myself minutes later. That says everything. Instead of helping, she made it obvious she couldn’t be bothered to look or provide basic customer service. I then attempted to ask another team member for assistance, and shockingly, she was just as rude and unhelpful. No effort, no professionalism, and no interest in helping a paying customer. This store has a serious management and staff problem. Lying to customers, refusing to assist, and treating people with attitude is unacceptable especially for a brand like Sephora that claims to value customer experience. I will not be returning to this location and would strongly advise others to think twice unless they enjoy being disrespected and ignored.

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