Monarch Casino Resort Spa Black Hawk

Reviews

• KD

  Kasia Dz

  Nov 13, 2025
  3.0
  GUESTS BEWARE: the hotel disregards the check-out time and refused to compensate. I was there on a girls weekend, 4 of us total, Saturday to Sunday only, beginning of September 2025. Check-out is supposed to be Noon. Roughly 11:40AM, I went to use the elevator and the card wouldn't work. Someone else was trying the same thing, and the same thing happened. I went to the front desk and they gaslit me and blamed it on a potential magnet issue interfering with the card. The card was reactivated and that is when I come to find that the room was already cleaned. We had turned the do not disturb light on and it was ignored. I confronted the front desk staff and a manager and they all lied that the cleaning crew can not access the room if the do not disturb light is on. Ultimately, the hotel/casino is taking away the time allotted to stay for what we paid for. I could not believe that a resort/casino that nice would scam their guests out of their complete stay. I DO NOT recommend this hotel as they scam their guests and do not handle complaints well.
• RR

  Rebekah R

  Nov 13, 2025
  2.0
  Talk about a really expensive disappointment. My friend & I had been looking forward to our lavish spa day-something we don’t get to do often. All the amenities were a let down. The sauna wasn’t any warmer than any other room. The hot tub was also lukewarm. The pool was filled with kids, which I get it’s public but maybe they should have something separate for the spa to ensure it’s actually relaxing. To top it off we went to the bar to order food & she had nothing, despite just opening. She sent us downstairs in our robes which too away from our spa time. When we came back up we wanted a drink to go with our food and she was closing up so she could go get food. Why wasn’t all of this done before noon? Luckily we got her to give us a drink before she took off but that was also quickly lost, we went outside to get away from the running children and my drink got blown off the table because it was in a cheap light plastic cup. Of course no one did anything to correct this. The facial itself was very nice, but if they are going to charge so much- it needs to be a lot better experience. I won’t be wasting my time and money here ever again.
• JJ

  Jerry

  Nov 11, 2025
  1.0
  ​On November 11, 2025, my experience at Monarch Casino transitioned abruptly from that of a loyal, valued guest to one of feeling like a potential criminal, all within a half hour. ​I arrived 16 hours prior to my scheduled check-in to enjoy an extended evening of gaming. In the early morning, an unforeseen circumstance required me to cancel my hotel reservation. I then moved to the lobby seating to wait for my scheduled transportation home. ​After a long night, I unintentionally nodded off briefly while waiting. I was abruptly awakened by two security staff members, one of whom was unnecessarily rude and accusatory in their manner. This confrontation completely ruined what had been an otherwise great evening. ​I dedicate significant time and effort to visit your establishment, and it is deeply disappointing to receive such disrespectful treatment. I urge management to ensure that security personnel are trained to clearly distinguish between a guest who has been gambling all night and simply nods off while waiting for a ride, and someone attempting to use the lobby for public sleeping. ​I currently hold another reservation for Monarch next week, but this incident has made me seriously reconsider the value of my time, money, and effort to return. I expect a level of service and respect that reflects the commitment of your patrons.
• TG

  Todd Galloway

  Nov 9, 2025
  5.0
  An Absolutely Wonderful Stay at Monarch Casino Resort and Spa! I just wrapped up an absolutely wonderful stay at the Monarch Casino Resort and Spa, and I can confidently say I cannot wait to return! Everything about this trip was top-notch, characterized by exceptional service and great amenities. My room this time was truly perfect. It was clean, comfortable, and felt like a pristine oasis after a long day of fun. It provided the ideal space for relaxation, making the accommodation experience flawless. The resort's amenities were fantastic, too. The buffet was wonderful—the food variety and quality were outstanding, and the staff there took great care of me in the friendliest manner. I also loved the pool area; the water temperature was incredibly pleasant, and the hot tub was perfect for unwinding. The staff maintaining the spa area were equally friendly and attentive. The casino floor itself was so much fun, and the atmosphere was welcoming and energized. All the staff members and dealers I encountered were great—professional, engaging, and genuinely friendly. Their positive attitudes made the gaming experience truly enjoyable. Overall, this was a great stay where every aspect of the resort—from the flawless room and wonderful dining to the entertaining casino and friendly staff—exceeded expectations. Highly recommended!
• JA

  Jessica Anaya

  Nov 7, 2025
  3.0
  My recent visit to the Monarch Casino Resort Spa in Black Hawk on October 19, 2025, was a mixed experience of relaxation and slight disappointment. The staff were exceptionally welcoming, efficiently guiding me through the initial intake process. Tammy exuded exceptional customer service. The spa boasts an impressive array of services, and I found laconium relaxation lounge to be wonderful . The heated, contoured seating offered a deeply therapeutic environment, encouraging a profound sense of relaxation. The brine inhalation room was another highlight, featuring a striking wall of cascading salt crystals that undoubtedly captivates many visitors. The experimental shower also proved to be a unique and enjoyable experience. However, my visit was not without its drawbacks. The unavailability of the herbal steam room in the women's locker room was a significant letdown, as it was an amenity I was particularly eager to experience. More disappointing was the mountain stone bath, which I found ineffective and accompanied by jarring music. I believe this space would be better utilized as a Himalayan salt room or similar offering. I found the aqua spa lounge to be a highlight, offering stunning views of the Rocky Mountains however, the overall ambiance of the spa, while warm and inviting, fell short of the high-end luxury experience I anticipated. The spa's location within a casino environment presents both advantages and disadvantages. While it makes the spa easily accessible, it also contributes to a crowded and somewhat less intimate atmosphere. The competition for seating in various relaxation areas was noticeable. While the Monarch Casino Resort Spa may appeal to those seeking a more affordable spa experience with a lively atmosphere, those, like myself, who prioritize a more exclusive and luxurious retreat like The Broadmoor, may find it lacking. Consequently, I would hesitate to return and question its ranking as America's second-best hotel spa.

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