Monarch Casino Resort Spa Black Hawk

Reviews

• AA

  Alina Aero

  5 days ago
  3.0
  I recently visited Monarch and had mixed feelings about the experience. The place itself is nice, but it was way too packed to actually enjoy anything. It felt overcrowded almost everywhere we went, which made it hard to relax or unwind. The buffet especially wasn’t worth the money. There wasn’t anything particularly impressive about the selection, and unfortunately, I ended up feeling sick afterward, which really put a damper on the whole trip. If you’re looking for a calm, relaxing vacation, this probably isn’t the best choice. It felt more stressful than enjoyable. There are some good aspects, but overall, it just didn’t live up to expectations for the price.
• MJ

  Megan Jensen

  Feb 20, 2026
  4.0
  My husband and I stayed here for 2 nights and it was wonderful! Our room was everything we wanted, plus our amenities were exactly what we wanted. I love that we had two showers plus a giant bath (sorry for any bath bomb remnants!) and the bed was pretty comfy. The customized welcome sign on the TVs was a nice touch! A few things I did notice: - our room fridge never went below 50 degrees so we ended up throwing away our food because I couldn’t trust it - being ID’d after coming off an escalator was annoying, especially because my husband wasn’t (the woman commented that only people who LOOK under 40 get ID’d, but there’s people with genetic stuff that gives them white hair young) - the lack of room service was a little disheartening truthfully, but understandable in a place this size. The spa was fabulous and everything I wanted. I did like that we got 4 hours of spa amenities in addition to our services. The provided water was tasty. The salt room with the light therapy had to be my favorite.
• AJ

  Anthony Javier

  Feb 18, 2026
  1.0
  Visited from out of state to gamble, and unfortunately this was the worst casino experience I’ve had. I understand that different states have different gaming rules compared to places like California, Arizona, or Vegas. That wasn’t the issue. What made the experience so disappointing was the way the rules were communicated. The staff were unnecessarily rude, and one older operator/pit boss in particular had a condescending, power-hungry attitude that completely ruined the atmosphere and killed the night for us. Customer service goes a long way, especially in hospitality and gaming, and this fell far short. We ended up leaving early and won’t be returning. The only positive takeaway is that I at least left with a net win.
• MM

  M

  Feb 1, 2026
  3.0
  **Edited to reply to the spa comments. You did NOT allow us to check in four hours "early", we checked in at the previously agreed upon time that I booked in Nov when I booked this experience. Your staff played some bait and switch and moved our check in time OR lied to me on the phone at the time of booking and told me it would be no problem to do the relaxation time before the massage, but either way, it's unprofessional and not behavior in line with a "world class" spa. You also moved my friend's upcoming massage time without speaking to her (last name Olms) about it so this seems to be common practice on your end. we did speak to the front desk and one staff members about some of the issues mentioned in the review below despite your false claims that we didn't bring this to anyone's attention. **** I booked the spa in November for January 31st. I spoke at length on the phone with a woman about how we wanted to arrive at noon to do the relaxation room followed by a 4pm couples massage. I mentioned that we had reservations at the Chop House at 7:30. We arrived just before noon and were told we did not have a reservation for the relaxation room and that it was full. We had driven 2 hours to get there but were prepared to turn around leave after this nonsense. She insisted that guests use the relaxation room AFTER their treatment, not before. What a joke. That's not how luxury spas work and if that is what they do, this should have been explained to me when I requested the noon arrival to use before our treatment. They begrudgingly let us in. We got the tour and were told there was no bartender at the pool that day and that this was the only location to get a drink. Also no food in the spa which seemed different than what they list on their spa "amenities" page. Moreover, and this is a BIG detail, the pool is not part of the spa amenities but is actually the hotel pool and is for ALL guests, including children until 6pm. There were large families having bday parties in the pool with their kids and no seats available. The one roof top hot tub was packed with no spot to get in and is also part of the hotel amenities rather than being exclusive to spa guests. You have to leave the spa to go to the pool down the hall. Our tour guide also told us that the outdoor desk has as strong gas smell and advised us against going out there. Overall, felt like a bait and switch. The exclusive spa amenities were also not that great. The Aqua spa has FOUR chaise lounge chairs and about 8-10 regular chairs. This is the gathering spot to wait for your treatment provider to come get you and really needs more adequate seating as well as more chaise lounge chairs. People were hoarding them and the employees were not removing their items allowing them to leave water tumblers there for HOURS. This room has a nice view of the treeline outside and gets a lot of sunlight, but the water wasn't very hot and the air in the space felt dry and just not that pleasant overall. The brine room was relaxing but also a bit questionable with regard to the shared towels and blankets on the chaise lounges. I don't want to sit on a foam towel that someone else just laid on and another person before them etc. the other couple of amenity rooms were packed and not that great. The massage itself was AMAZING. Meredith did a fantastic job and was the best part of the experience. Overall, I would say for $776 with tip, the experience was NOT on par with an $800 spa experience you'd get at a 5 star resort in Hawaii or the Ritz Carlton paying those prices and felt overpriced for the overall experience, despite the massage itself being amazing. As far as the casino and resort go, we do not gamble and didn't really participate in this aspect of the casino. The design and decor was nice, the room was spacious and nice. In the end, we spent $1830 for one night on a room, a spa day, and dinner at the Chop house, one buffet, and we feel this $1800 would be better enjoyed elsewhere in the future.
• SE

  Stephanie Ellis

  Jan 27, 2026
  4.0
  *Long review, but worth the read* We stayed here for the first time this past weekend for a celebration and overall, we were happy with our stay! There were a few things that made this a 4 star review and not a 5 star that I'll mention below, but overall, it was a nice stay! Check in/check out was a breeze and the Valet parking was very good! Take advantage of that! Our room was awesome! We were able to get on the 19th floor which was great! This allowed us to have access to the Club Lounge, which was definitely worth the additional cost we paid! The room was spacious and clean, the bathroom was amazing! There was a safe in the closet. The robes were super comfortable (and I never wear the robes normally, but these were amazing!). The only issue we had was a slight smell of Marijuana which we couldn't figure out at first when we initially got into the room. The slight smell disappeared after a bit, so we thought nothing of it, until the next day when I dropped some ice cubes on the floor by the TV and looked under the dresser edge and ended up finding where the smell was coming from. There were some remnants of Marijuana buds under the dresser edge and also in the corner under the desk area. We never use the desk area, so we would have never found anything had I not dropped the ice cubes. My suggestion to the hotel is to just make sure the cleaning crew pays closer attention to some of those lesser seen areas. Obviously we know we live in Colorado, but still wanted to mention it. The seating area by the window was very relaxing, especially when you're having coffee in the early morning! One of my favorite things about the bathroom was the built in TV in the mirror! We've never had that before, so it was cool! The Club Lounge was awesome! Continental Breakfast every morning and then snacks/cocktails in the evening! Located on the 20th floor. Very clean, plenty of seating, with cool views, and the staff was always nice and accommodating! The filtered water was great (once you figured out where it was) and the coffee machine was also great! FYI, the regular brewed coffee from the machine takes longer to serve because it grinds the fresh beans right there, so be aware of that. If you like Cappuccinos and Lattes, those don't take as long. There is also fresh brewed coffee right next to the big coffee machine if you don't want to wait. We loved the lounge, definitely worth the extra cost of the room! The rooftop pool- really cool, it's on the 23rd floor. They have adult only hours starting at 6pm through 10pm, which was very nice! They have a bar up there, and just make sure you have your ID with you because they won't allow you to charge things to your room without it. They have 3 hot tubs, 2 indoors and 1 outdoors. The only gripe/issue we had was the ability to use the outdoor hot tub when we were there- unfortunately we never got to experience it because there was a large group that hogged the entire thing for the whole time we were there. We tried going out there to use it multiple times, and this group wouldn't let anyone else use it. Not much can be done from the hotel staff in regards to that, but if you read this review, please just remember to be considerate of others who may want to use the outdoor hot tub if you have a large group. It would be nice if there was a second outdoor hot tub or if the one out there was larger, but that probably won't ever happen either. So, just be considerate. The indoor hot tubs were nice, just without a nice view. We didn't spend much time gambling (we weren't up there to gamble and, we're not ones for gambling anyways), so I can't speak on the games, but when we walked through the casino parts, everything looked clean and plenty of staff around the areas. I highly suggest visiting the restaurants at the hotel/casino! We visited all of them and were not disappointed! The Twenty Four 7 one was especially good and reasonably priced all around! I will post separate reviews for the restuarants, but I highly recommend visiting at least one, if not all of them, during your visit!

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