SEPHORA

Reviews

• JA

  Jacqueline Andrade

  2 days ago
  1.0
  The slowest checkout for return waited 20 minutes in line this is ridiculous do better for especially for customers on their lunch break
• MS

  Mission Secure

  Mar 3, 2026
  1.0
  My girlfriend has picked up orders from the West Covina Sephora multiple times and unfortunately the customer service has consistently felt rude and dismissive. Today we tested something, she waited off to the side as instructed for pickup, while I waited in the regular line. Even though there was clearly a line system for pickup and the person in front of her was helped, she was skipped. I was helped first. Afterward, the associate told me, “Next time don’t worry about waiting in line, you can just stay to the side.” That’s confusing because that’s exactly what she did, and she wasn’t helped. We’re not upset about waiting. We’re frustrated by inconsistent instructions and the tone we’ve experienced multiple times. We hope management can clarify the pickup process and improve customer service.
• BB

  biglucious73

  Mar 3, 2026
  5.0
  Did what most men do waited to the last minute for Valentine's Day but the staff here was awesome very attentive and professional.
• MB

  Monty Belpois

  Feb 25, 2026
  1.0
  Staffs' not helpful.
• A

  ??

  Feb 21, 2026
  1.0
  went to pick up order and no one could help me.I went up to the first worker at the door she says for me up up to register, no one came I waited 5-10 minutes workers kept walking around never came to check on me to see they could help.No one came ,super busy atmosphere not enough workers per customers.I don't have all night to wait!!

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