Woodhouse Spa - Walnut Creek

Reviews

• RP

  Robyn Palano

  Feb 20, 2026
  5.0
  It was a lovely experience throughout! Skyi was great! I had a Swedish body massage.
• JE

  Jess EnjoyingLife

  Feb 19, 2026
  1.0
  I had a very disappointing experience at Woodhouse Spa in Walnut Creek. We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company’s website. Rather than acknowledging how this situation unfolded from the client’s perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.
• LL

  Lissette Lopez

  Feb 13, 2026
  5.0
  The facial was absolutely incredible! I cannot wait to return which will be soon!
• SB

  Susan Bellig

  Feb 3, 2026
  5.0
  Felt relaxed the minute I walked in! Everyone was very friendly. Had a fabulous massage by Debra. Will definitely go back and ask for her again.
• CS

  Courtney Schmitz

  Jan 31, 2026
  2.0
  Totally disappointed in today's experience at Woodhouse Day Spa. I was a regular customer there for several years, yet haven't been in for a few years (young daughter at home and not much time to get away these days!). I decided to treat myself to a long overdue massage and some relaxation time and scheduled an appointment. The massage itself was nice, however there was literally not one place open to sit in the relaxation room after my treatment. I hung around for a bit and was disappointed when no spots opened up, so I made mention to the staff and they kind of shrugged it off and apologized. For a place that doesn't offer many amenities other than a relaxation room, it is definitely frustrating to pay spa pricing and then not even be able to utilize this space. I left feeling a bit pushed out and extremely disappointed. It seems that Woodhouse has gone downhill and can't properly accommodate their guests. It's honestly a huge bummer as my prior experiences were always superb. I will say that I called to speak with management after my service and although they were apologetic and understanding, it doesn't do much to change the unfortunate experience I had.

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