Business Details
About
Day SpaSpaMassage Spa
Welcome to the luxurious Woodhouse Spa, conveniently located in the heart of downtown Walnut Creek close to Broadway Plaza's specialty shops and restaurants. Perched on the 2nd floor, our hidden gem is thoughtfully designed to provide you with a nurturing mood-care escape. Our talented team of spa professionals expertly delivers award-winning spa services. Therapeutic massages, advanced skincare, such as the HydraFacial, and signature services like our 110-minute Calming Retreat are carefully crafted with your desired results in mind. Relax in our elegantly appointed Quiet Room and then extend your journey at home with our Spa Boutique's retail products. We look forward to your visit!
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
398 reviews
5 stars
339
4 stars
33
3 stars
6
2 stars3
1 star
17
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism and attentiveness of the staff, particularly the massage therapists and front desk team.
Atmosphere
The spa's ambiance was frequently described as serene, clean, and welcoming, contributing to a relaxing experience.
Treatment Effectiveness
Many reviews highlighted the effectiveness of massages and facials, with specific therapists receiving commendations for their skills.
Booking Issues
Some customers reported confusion or issues with scheduling and service timing, leading to dissatisfaction with their overall experience.
Value for Money
While many found the services to be high quality, some felt that the prices were high relative to the experience, particularly regarding session lengths.
- SMShalai Mikes1 day ago4.0I booked the meditative mood soak which include exfoliating, a 20 min soak in a bathtub, and a massage. I love the space it is really beautiful, and the employees are friendly. My only complaint is that the time listed for the meditative mood soak is 1 hour 45 min, but my actual service lasted 80 min. The service was 20% off ( weekday special) so overall a worth while treat.
- ENErin NortonNov 16, 20251.0I booked a deep tissue massage and received a skin rub with occasional pushing into me, but never actually working the knots out of my muscles. The massage started with me laying up and ended with my back and shoulders so very little time was spent on those areas leaving me with the same knots and tight muscles I came in with. I am now sitting in my car after the massage trying to find a chair massage place to actually work on the knots in my back and shoulders. When I came into the spa the very cramped changing room was a tight squeeze and the very full waiting room even had one person standing. When I left my massage, both were empty so I likely just came at a crowded time. There are no amenities (sauna, steam, jaccuzzi, etc) but did have two shower stalls in the women's changing room. The rainfall shower head made it hard to avoid getting my hair wet and I didn't see any shower caps, the shower water also didn't get very hot and here weren't any wash cloths to actually get the oil off my body but better than nothing I guess. The robes were heavy and hot but were small and the sandals were also too small despite being asked my shoe size. My masseuse was very sweet and recommended I book with one of the men if I returned since I was very accustomed to deep tissue. When I checked out no one asked me how my massage was but did ask me if I wanted to rebook. Woodhouse Spa was overpriced for the facilities offered and the massage didn't actually help my tight muscles.
- LDLisa DeMeraNov 15, 20252.0I was not excited that my aesthetician (Alicia) was still trying to push a hydrofacial when the spa specifically suggested that it would not be safe because of my pregnancy. She also charged me extra for extractions without letting me know that it was an additional cost. When I asked for recommendations for a new skin product line as I was switching- I got multiple products left on the counter without specific details on regimen. Therefore left the spa more confused and frustrated with the type of service I had received while also upset that she had placed an additional charge or service without notifying me. Please do not recommend a service to someone that is pregnant saying that it is still safe to have a hydrofacial. You are not a doctor. I usually have a great experience at this place considering it’s rather expensive and does not offer the same experience/ amenities as Burke Williams Spa. This time around I was less than pleased.
- KWK WNov 6, 20255.0Consistently a wonderful experience! My daughter has provided me with this special gift for the past 4 years for my birthday. Normally I don't take the time for myself and this is a true treat. The staff are all very gracious and the Spa itself is meticulous! From the time you walk in the relaxation begins with the plush robes & slippers, the flavored water & tea to the cozy chairs in the guest sitting room! So be sure to give yourself a little extra early arrival time to enjoy this feature and angain immediately following your Spa treatments before it's time to reenter your normal day to day hectic pace!
- JSJodie SchwartzfarbOct 26, 20253.0The decor, robes, and snack and drink offerings are lovely. I do recommend being careful when opening the door to the ladies’ room as my friend and I had lockers on the right end. At one point the host was opening the door for a moment and views into the waiting area were available - I was glad I wasn’t undressing at that moment. My signature hydra facial classic introduced me to new techniques and my skin looks and feels good. My Swedish body balance massage was fine. My massage therapist said he’d start at a 3/4 level pressure, though I didn’t know what that was out of. I figured I’d see and adjust accordingly. However, at no point in the massage was I asked how the pressure felt. I would have liked a bit more. I wonder how long my therapist has been working and what level of confidence he has.
Frequently Asked Questions About Woodhouse Spa - Walnut Creek
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is required to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Spa Group Reservations
For group reservations of four or more guests (up to a maximum of 6), we require confirmation at least 24 hours PER appointment (i.e. 48 hours for two reservations, 72 hours for three). If confirmation is not received within this time frame, the reservation will be automatically canceled.
Spa Arrivals
We recommend that you arrive 30 minutes prior to your scheduled appointment time to allow time to check-in and change into a robe. Please note that our doors open at 9:30 am everyday and 8:30 am on Saturdays. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged.
Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications).
We recommend that valuable items be left at home. Woodhouse Spa is not responsible for lost or stolen items.
Please note that our spa is a cell phone/tech free zone. We appreciate your respect for this tranquil environment.
Spa Cancellations or Rescheduling
24-hour advance notice is required to cancel or reschedule a single reservation. 48-hour advance notice is required for any spa packages and multiple treatments. Insufficient notice to cancel or reschedule reservations within 24-hours will be charged 100% of the value of each treatment missed. Any cancellations within 4 hours, as well as all no-shows, will result in a full charge. The full value of the service(s) will be charged on the second occurrence.
Spa Age Requirements
Woodhouse Spa - Walnut Creek accepts guests 18 years old and above. Only guests receiving services are permitted into the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of cash, all major credit cards and the Woodhouse Spa gift cards.
Woodhouse Spa gift cards may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase. Prices vary by spa location and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. Woodhouse Spa gift cards are non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse Spa is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
Gratuities are not included in the price of the service and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
Contact Information
Call: 925.448.2222
Text: 925.448.2222
walnutcreek@woodhousespas.com
Location and Parking
Woodhouse Spa - Walnut Creek is located on the corner of Cypress St. and N. California Blvd. between Premier Bath & Kitchen and Extreme Pizza.
Parking:
The Lesher Center garage (1625 Locust St.) is free for the 1st hour and $1.25 / hour after. The garage does not offer a validation program.
The lot behind Extreme Pizza (1630 Cypress St.) is $2.50 / hour, 9 am - 11 pm, no time limit
Green meters are $2 / hour, 10 am - 8 pm, 3-hour time limit
Purple meters are $1 / hour, 10 am - 8 pm, 10-hour time limit
Pregnancy and Massage
Congratulations! Massages are performed after the first trimester. Please schedule your massage for after your 12th week.
Pregnancy and Facials
Congratulations! We recommend our Soothe & Hydrate Facial, which our estheticians can customize to your needs. We do not offer HydraFacial to any guests pregnant or breastfeeding.
HydraFacial
We cannot perform HydraFacial on any guests with the following:
-Pregnant or breastfeeding
-Have had Botox/filler within 2 weeks
-Used Accutane in the last year
No Infrared Sauna can be booked in conjunction with any HydraFacial.
We ask that you discontinue any retinol products 3-5 days prior to your appointment.
Sauna Contraindications
Individuals using prescription medications (such as diuretics, barbiturates, beta-blockers, or antihistamines) should consult their doctor before using the sauna, as certain medications can affect the body’s ability to regulate heat. Children require pediatric approval, and older adults should use caution due to decreased temperature-regulation abilities. Those with cardiovascular conditions, including high or low blood pressure, congestive heart failure, or impaired circulation, should seek medical clearance since heat exposure can significantly increase heart rate. The sauna should not be used after consuming alcohol or by individuals with conditions that impair sweating, such as Multiple Sclerosis, central nervous system tumors, or diabetic neuropathy. Anyone prone to bleeding, including hemophiliacs, should avoid use, and individuals with a fever or heat insensitivity should not enter the sauna. Pregnant individuals must consult a physician, and those menstruating may experience increased flow and should participate based on personal comfort. The sauna should also be avoided on acute injuries within the first 48 hours or when swelling, heat, or infection is present. Individuals with metal or silicone implants should consult their surgeon before use and discontinue if any discomfort occurs.
Red Light Booth Contraindications
Individuals should avoid using the Red Light Booth if they have diseases involving the retina, such as diabetic retinopathy, or if they are taking photosensitizing medications including lithium, melatonin, phenothiazines, antipsychotics, or certain antibiotics. The booth should not be used during pregnancy, by individuals with epilepsy, or by those currently taking cortisone injections or steroids. Red Light Therapy should not be applied directly over the thyroid in certain thyroid conditions, and it should not be used on areas with active bleeding or hemorrhage due to the increased circulation response. Halotherapy is also not recommended for individuals with tuberculosis, fever, contagious conditions, severe heart disorders, cancer, advanced pregnancy, or during an acute respiratory attack. Salt therapy is not a substitute for medical care, and individuals should always consult their healthcare provider with any concerns.
What types of services does Woodhouse Spa - Walnut Creek offer?
Woodhouse Spa - Walnut Creek offers luxury spa services including award-winning facials, massages, body treatments, and advanced skincare such as HydraFacial.
How can I make a reservation at Woodhouse Spa - Walnut Creek?
To ensure your preferred time, it is recommended to schedule your spa experience well in advance or at the conclusion of your last visit. A credit card is required to guarantee reservations.
What is the cancellation policy for spa reservations?
A 24-hour advance notice is required to cancel or reschedule a single appointment, and 48 hours for packages or multiple treatments. Insufficient notice or no-shows will be charged the full value of the service.
What are the spa's hours of operation?
Woodhouse Spa - Walnut Creek is open daily from 9:30 AM to 6:00 PM, except Tuesday when it closes at 3:15 PM.
What are the age requirements to receive services at the spa?
Guests must be 18 years or older to receive services at Woodhouse Spa - Walnut Creek. Only guests receiving treatments are permitted inside the spa.
Where is Woodhouse Spa - Walnut Creek located and what parking options are available?
The spa is located at 1636 Cypress St, Walnut Creek, CA, on the corner of Cypress St. and N. California Blvd., between Premier Bath & Kitchen and Extreme Pizza. Nearby parking includes the Lesher Center garage (first hour free), the lot behind Extreme Pizza, green and purple meters with varying rates and time limits.
What nearby dining options are available before or after my spa visit?
Nearby restaurants include Una Mas for Mexican cuisine, Extreme Pizza for pizza and smoothies, Cheese Steak Shop for sandwiches, and Galpão Gaucho for Brazilian dining, offering a variety of options to enjoy around your spa visit.
Are there any fitness or wellness centers near Woodhouse Spa - Walnut Creek?
Yes, Crossfit Walnut Creek and Forma Gym are nearby fitness centers for guests interested in combining spa relaxation with exercise.
Can I purchase spa products at Woodhouse Spa - Walnut Creek?
Yes, the spa boutique offers a variety of skincare and body products from brands like SkinCeuticals, Babor, and Dr. Dennis Gross. Returned products can be exchanged for spa credit if returned within 30 days.
How can I contact Woodhouse Spa - Walnut Creek for inquiries or appointments?
You can call or text at 925-448-2222 or email walnutcreek@woodhousespas.com to contact the spa.