SEPHORA

Reviews

• VM

  Violeta Mendoza

  Jan 17, 2026
  5.0
  Everyone was super friendly but ARTURO was amazing !! He was very sweet , great customer service , and he went above and beyond for me. Thank you Arturo!
• AA

  A

  Dec 28, 2025
  1.0
  I am disappointed by my recent experience at this location. Upon entering the store, I was not greeted by any staff, despite several employees being visibly available. As I began shopping, I noticed that two employees followed me throughout the store, yet no one offered assistance, a basket, or asked if I needed help. I feel it is important to note that I am a person of color, as my experience sharply contrasted with what I observed moments later when two white customers entered the store. They were immediately greeted warmly and offered shopping baskets. While searching for a serum, I verbally stated that I needed help. An employee standing only a few feet away ignored my request and continued to follow me instead of offering assistance. After selecting the item on my own, I proceeded to the register, where the same employee rushed ahead and asked whether anyone had helped me—despite having chosen not to do so themselves. This experience felt uncomfortable and indicative of profiling. I have shopped at other Sephora and Ulta locations without encountering this type of treatment. Unfortunately, due to this not being my first experience of this sort at this location , I will not be returning.
• RG

  Rob Glasscock

  Dec 4, 2025
  2.0
  First time my wife and I had been to this location, and most likely the last. We were greeted when we walked in and asked if we could be helped, but then when I asked for a particular brand I was just given landmark directions to the middle of the store. Then I couldn’t find pricing, so I asked another associate who acted puzzled but side-stepped my question, and so I found someone else. Store employees outnumbered customers probably 5:1, and every time we came upon someone new they asked to help, yet no one seemed too eager to help. Then when we were ready to check out, the young woman acted as though she had better things to do. When you have so many people doing the same kinds of things, you can’t help but feel that it’s a reflection on management.
• MR

  Mckenna Robards

  Nov 23, 2025
  5.0
  This is a perfect new store for Visalia! When we went, Arturo was such an amazing help and answered all of our questions charismatically and thoroughly. This was our first time going and the kindness we experienced will definitely bring us back again.
• CE

  Christina Ellingsworth

  Oct 18, 2025
  1.0
  Terrible service, will not be giving them my business anymore.

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