Lush Cosmetics Santa Rosa

Reviews

• LL

  lilo

  Jan 25, 2026
  1.0
  I don’t usually leave reviews, but my girlfriend and I had a very upsetting experience at this location. We came from out of town, and from the moment we entered the store we felt uncomfortable. The associates watched us closely the entire time, which felt unnecessary and unwelcoming. When my partner asked a few questions, the manager rolled her eyes while responding. At checkout, we returned one item (something my partner does often as a loyal customer). She mentioned a known glitch in the LUSH app regarding a reward, which the store was already aware of. The manager responded extremely rudely, refused to look at emails from customer support, and dismissively said nothing could be done. While we understand coupons are one-time use, the issue was the tone and lack of professionalism. After purchasing several items, we realized we didn’t have enough space in the bag we brought for the return and asked for a small bag. We were told it would cost $0.25. When we asked if an exception could be made since we weren’t asked beforehand, the manager refused and cited California law. Overall, the experience felt judgmental and unprofessional. My partner is a loyal LUSH customer, and this visit completely ruined the experience for her. We will not be returning to this location unless necessary.
• KK

  K

  Dec 17, 2025
  5.0
  Super nice employees and such a variety of cool things. Love how eco friendly and natural all the products are. Got a free sample after spending lots of money in there for the holidays 🌟
• MD

  Melissa Diaz

  Nov 2, 2025
  5.0
  Today was my first time going into a LUSH store and Audrey made my experience there very amazing and helpful. Will definitely come back again thanks to her wonderful customer service! :D
• EC

  E Crowder

  Nov 6, 2024
  5.0
  Went to Lush with my family tonight for the first time and what an incredible experience! I had heard about them and wanted my daughter to see the fun bath bombs, but Kimmy really made our trip in something special. They demo the bombs, but let our kids pick one out to try and see how it works. While they picked out a bath bomb to take home, Kimmy spent time with my wife explaining the different products and telling her about how they're made. We ended up getting some watermelon soap, because the proceeds were going to the kids in Gaza and it's always great to buy something with a purpose. While we finished up, Kimmy had packed a bag full of samples with the items she had talked about with my wife so she could try the things she was curious about but didn't want to get the first time. Super happy about the products, and while it's more expensive than other comparable products, you're obviously getting what you pay for. The service here is incredible and it's really tough to fake genuine customer interactions. Great job, Team Lush. See you after my next bath.
• SY

  Sarah Young

  Nov 11, 2021
  5.0
  I love LUSH and this is now one of my favorite stores! The manager was SO HELPFUL. I ended up getting a lovely conditioner (POWER) at his recommendation in addition to the face mask and shampoo bars I came in for. My hair feels amazing!

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