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Lush Cosmetics Santa Rosa

4.8
(122 reviews)

Business Details

1071 Santa Rosa Plaza, Santa Rosa, CA
95401, United States
(707) 528-3317
http://www.lush.com

About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Lush Cosmetics Santa Rosa
1071 Santa Rosa Plaza, Santa Rosa, CA
95401, United States

Hours

Reviews

4.8
122 reviews
5 stars
106
4 stars
10
3 stars
4
2 stars
0
1 star
2
  • LL
    lilo
    Jan 25, 2026
    1.0
    I don’t usually leave reviews, but my girlfriend and I had a very upsetting experience at this location. We came from out of town, and from the moment we entered the store we felt uncomfortable. The associates watched us closely the entire time, which felt unnecessary and unwelcoming. When my partner asked a few questions, the manager rolled her eyes while responding. At checkout, we returned one item (something my partner does often as a loyal customer). She mentioned a known glitch in the LUSH app regarding a reward, which the store was already aware of. The manager responded extremely rudely, refused to look at emails from customer support, and dismissively said nothing could be done. While we understand coupons are one-time use, the issue was the tone and lack of professionalism. After purchasing several items, we realized we didn’t have enough space in the bag we brought for the return and asked for a small bag. We were told it would cost $0.25. When we asked if an exception could be made since we weren’t asked beforehand, the manager refused and cited California law. Overall, the experience felt judgmental and unprofessional. My partner is a loyal LUSH customer, and this visit completely ruined the experience for her. We will not be returning to this location unless necessary.
  • KK
    K
    Dec 17, 2025
    5.0
    Super nice employees and such a variety of cool things. Love how eco friendly and natural all the products are. Got a free sample after spending lots of money in there for the holidays 🌟
  • MD
    Melissa Diaz
    Nov 2, 2025
    5.0
    Today was my first time going into a LUSH store and Audrey made my experience there very amazing and helpful. Will definitely come back again thanks to her wonderful customer service! :D
  • EC
    E Crowder
    Nov 6, 2024
    5.0
    Went to Lush with my family tonight for the first time and what an incredible experience! I had heard about them and wanted my daughter to see the fun bath bombs, but Kimmy really made our trip in something special. They demo the bombs, but let our kids pick one out to try and see how it works. While they picked out a bath bomb to take home, Kimmy spent time with my wife explaining the different products and telling her about how they're made. We ended up getting some watermelon soap, because the proceeds were going to the kids in Gaza and it's always great to buy something with a purpose. While we finished up, Kimmy had packed a bag full of samples with the items she had talked about with my wife so she could try the things she was curious about but didn't want to get the first time. Super happy about the products, and while it's more expensive than other comparable products, you're obviously getting what you pay for. The service here is incredible and it's really tough to fake genuine customer interactions. Great job, Team Lush. See you after my next bath.
  • SY
    Sarah Young
    Nov 11, 2021
    5.0
    I love LUSH and this is now one of my favorite stores! The manager was SO HELPFUL. I ended up getting a lovely conditioner (POWER) at his recommendation in addition to the face mask and shampoo bars I came in for. My hair feels amazing!

Frequently Asked Questions About Lush Cosmetics Santa Rosa

What types of products does Lush Cosmetics Santa Rosa offer?

Lush Cosmetics Santa Rosa offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.

What are the store hours for Lush Cosmetics Santa Rosa?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Brand Certified Facts from Lush Cosmetics Santa Rosa

This information is certified by Lush Cosmetics Santa Rosa and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 15, 2026Yext Knowledge Graph
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