Breathe deep the ocean air, let go of worldly cares, and experience the wonder of ONE Spa at Shutters on the Beach in Santa Monica, CA. At ONE, you will find an extensive menu of custom treatments from ComfortZone, Luzern, Biologique Recherche, and Omorovicza to relax, revitalize and energize your body and mind. Delivered with the right touch by your superbly trained therapists, they are the perfect accompaniments to ONE's striking design, as well as to the glories of the California coast that await you outside.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.