MAC Cosmetics

Reviews

• CV

  Cynthia Villafana

  4 days ago
  1.0
  I stopped by MAC tonight around 5 PM to do some holiday shopping and pick up a few things for myself. The store was slow and practically empty when I arrived. Despite that, the employee working did not acknowledge me or offer any assistance. She appeared visibly upset, slamming drawers and avoiding eye contact. When I finally asked for help, she didn’t look up at all and responded with, “What’s your question?” in a rude and dismissive tone. The interaction was extremely unprofessional and left me with a very negative impression of the store. I understand everyone can have off days, but no customer—especially in a retail environment—should be treated that way.
• LC

  Lana Carter

  Sep 25, 2025
  1.0
  I walked in into the store today and nobody even lifted their head to help, finally one person walked up to me while singing and showed me some colors while he was helping someone else at the moment, the other person looking extremely bored came up with absolutely no interest to help, I've never seen such a bad customer service
• SS

  Sophia

  Sep 9, 2025
  1.0
  Incredibly rude employees. There were two employees working and I was in the store alone. Then, a mother with a group of young girls came in and were immediately helped right away by BOTH employees. While I was trying to get the attention of one of them to help get a makeup product I was ignored. I decided just to wait for one of them to be available but both employees kept helping the other group. I finally asked one of them who didn't seem to be doing anything but just following the others around and I was blatantly ignored and she looked at me and walked right by me! So rude, better off going to an Ulta for Mac products.
• MK

  Melanie K

  Sep 1, 2025
  1.0
  Employee put the wrong items in my bag(they put cheaper version of the item I purchased), so I had to go back in to get the correct items, and she was so rude and didn’t say a word not even a single sorry. Poor customer service
• MP

  Miss Pin

  Jul 21, 2025
  1.0
  There is an employee that did my make up named “Mahsa”, this is someone else they assigned to me different from the person that told me on the phone saying she was the one I had the appointment with (a completely different name). So I went in wanting preferred colors & a certain eyeliner done. Also, I had specifically indicated I did not want a caked thick foundation look. Well, at the end I walked out attending my function with my makeup done by this employee “Mahsa” with thick cacked foundation, eyeliner I did not want & colors that didn’t fit my eyes even a cheek color that was so dark. She was very firm on her tone for me to look down to the side etc when applying my make up. Not in a pleasant tone. Has no customer service experience. MAC should make it an employee policy that employees applying make should use mints in their mouths when they are very close to a customer since she had a foul breath I had to smell for almost 1 hr. I decided not to complain because I understand you have to purchase a certain amount which I did. Plus, I was running late to my function. * I’ve been a MAC customer for many, many years to have this experience that in previous make up applications I’ve done were perfect compared to this horrible experience! My honest close friends & family saying at my function my makeup was so obviously done poorly & didn’t fit or match me! Such bad memories I have to always look at in pictures of me looking so different like it’s not me!!

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