Lush Cosmetics Valley Fair

4.5
188 reviews

About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Lush Cosmetics Valley Fair
#147-2855 Stevens Creek Blvd, Santa Clara, CA
95050-6709, United States

Hours

Reviews

4.5
188 reviews
5 stars
136
4 stars
28
3 stars
12
2 stars
2
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Maria, Diana, and Mikey who provided exceptional service.

Store Experience

The store atmosphere was frequently described as pleasant and inviting, with customers enjoying the scents and displays, although some found the smell overpowering.

Product Quality

Customers expressed satisfaction with the quality of Lush products, particularly bath bombs and skincare items, noting their effectiveness and unique offerings.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff behavior and negative experiences related to customer service, indicating inconsistency.
  • CS
    Carly Staab
    1 day ago
    1.0
    I love lush so much but the girls where so rude ignored us the whole time and where all sitting on there phones I spent over 300 dollars and didn’t even get a hello, not the lush I use to know
  • EM
    Ebony Mendez
    Dec 22, 2025
    5.0
    The parking at valley fair was horrendous but my lush experience made it so worth it! Maria helped me pick out some beautiful gift sets for my family & even showed me some products that i would have never tried if it weren't for her wonderful suggestions! I am now a big fan of the solid body butter bars & dusting powders💜 thank you again, Maria & the whole valley fair team! I love coming here.
  • LC
    Laura Chin
    Oct 25, 2025
    5.0
    Not gonna lie, coming to Valley Fair is an absolute chore to park and get here, but going to Lush is the #1 highlight. I can smell the store from the Gap store! The lovely aromas to the delightful and aesthetically pleasing displays Lush is like a fever dream sometimes. I always like to come here to restock my bath bombs and body products. I love that there are three or four different sinks in the store so you could wash your hands or try out any of their products with an associate. I really love their customer service which is Top Notch especially Diana who brightened my entire week with her sweetness and kindness, like the best! Diana help answer all my questions and even help me find products and even recommended me some that I think are going to be my new favorites!
  • KN
    Kim Nguyen
    Aug 6, 2025
    4.0
    Super sweet staff :)
  • BS
    badnews sourgrapes916
    Jul 25, 2025
    5.0
    Best lush in all of Northern California 👍

Frequently Asked Questions About Lush Cosmetics Valley Fair

What products does Lush Cosmetics Valley Fair offer?

Lush Cosmetics Valley Fair offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.

What are the store hours of Lush Cosmetics Valley Fair?

The store is open every day from 10:00 AM to 9:00 PM.