SEPHORA

Reviews

• AL

  Alexandra Lutsenko

  Feb 16, 2026
  1.0
  Worst experience. I came in with a simple request - check the balance at my gift card. I went to the cashier line and then was redirected upfront. Staff upfront could not read the card for whatever reason, told me a couple of times there is no money on the card (which is not true; it was never used before and I have a check). Then it was suggested to scratch the card, which I did. It did not work as well, I was finally sent to the cashier desk. At that point we figured that while scratching - a number of digits were scratched away. If I would not listen to anyone and just stayed in line to the main cashier desk - I would not loose my card and my mood. They had enough audacity to send me THIRD person to repeat the same like IT WAS MY fault that I have an issue with a card. I was suggested to call customer service. For what, to ask them use magic ball and guess missing digits. But I called, wasted another 20 min of my life. I will never shop at this store again. And may be; just may be, instead of giving wrong advices, staff could spend some time cleaning dust around and garbage all around make up cleaning stations.
• BJ

  Brookie J

  Feb 10, 2026
  5.0
  Nick did my sisters color match and helped us shop around, omg what a sweetheart! very funny, very talented, and matched my sister really well. the rest of the staff are super sweet too!
• GG

  Gloria G

  Jan 17, 2026
  5.0
  Great for online pick up orders. Friendly staff as well.
• RD

  R D

  Jan 13, 2026
  1.0
  It took me some time to write this, but I feel it is important to share my experience. I visited the store to return an item and completed the return with the manager on duty. I handed her the item I wanted to return, which was priced at $32. However, when I reviewed my receipt at home, I noticed that I was refunded for a different item priced at $28—an item I never returned. The item I actually gave to the manager was not refunded correctly. I returned to the store the following day to clarify and resolve the issue, as I wanted everything to be accurate in the system. This is especially important in case I decide to return the other item in the future. When I explained that I had already given her the item the previous day, the manager insisted she needed the item again and spoke to me in a very rude and dismissive manner. Her behavior made me feel uncomfortable and intimidated rather than supported. I always felt that Sephora truly values inclusivity and diversity. Unfortunately, based on how I was treated during this experience, I no longer feel that same sense of inclusiveness. Sephora has always been one of my favorite places to shop, and this experience was very unexpected. Sadly, it has left me feeling disrespected, and I do not feel comfortable returning to this location again. I truly believe this situation could have been handled with much more professionalism, and respect. I hope this feedback is taken seriously and helps improve customer service and inclusivity going forward.
• JJ

  Jason J

  Dec 21, 2025
  5.0
  Picked up my item and it was super quick.

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