SEPHORA

Reviews

• RB

  Robert S Bajuk

  3 days ago
  5.0
  Really love this store
• SD

  Seerat Dhot

  Dec 21, 2025
  5.0
  I take the time to write detailed reviews when a place truly earns it, and the Marina Boulevard and San Leandro location has done exactly that — consistently. This is my third review, and each visit continues to reinforce why this location stands out so clearly from others. What sets this place apart is not just good service, but exceptional people. Every staff member I’ve encountered has been welcoming, respectful, and genuinely attentive. They listen carefully, explain things thoroughly, and treat every interaction with patience and care. There is a sincerity here that cannot be trained or scripted — it comes from a team that clearly values what they do and the people they serve. The atmosphere reflects that same level of intention. The location is well-organized, calm, and inviting, creating an experience that feels professional yet personal. Nothing feels rushed or transactional. Instead, you leave feeling supported and valued, which is something many businesses aim for but very few actually achieve. It’s rare to see this level of consistency across multiple visits, and that is why this review matters. Great experiences can happen once by chance — great experiences happening again and again are the result of strong leadership, thoughtful training, and a culture that prioritizes kindness and accountability. Marina Boulevard and San Leandro have created something special. This team sets a standard that others should learn from. Thank you for continuing to show what outstanding service looks like. You’ve earned not just positive feedback, but genuine respect.
• HH

  HISMUSEC

  Nov 28, 2025
  5.0
  Was able to come and be assisted by the beautiful, kind, and amazing Alicia. Alicia color matched my daughter with Ilia. And explained the findings of the color match regard to moisturizer recommendations! Although Alicia had to leave fro lunch the smoothe transition to Maui who helped us checkout via the scanner electronically with waiting further in line was an added bonus. Will definitely return for future needs! :)
• TA

  Travis Anglada

  Nov 4, 2025
  5.0
  Basically I need to find my uncle a new home.... Go Ray! I'm gonna fist him with Buzz!
• IM

  Isabella Maldonado

  Oct 12, 2025
  1.0
  I purchased the cologne sampler kit in-store because it came with a redeemable voucher for a full-size product. However, when I got home and opened it, the voucher was missing. I went back to the store to ask for help, and the manager immediately asked if there had been a plastic seal on the zipper. When I said no, they told me, “Oh, then it was probably stolen.” I honestly can’t believe the store is aware that these vouchers are being stolen and still continues to sell these kits without checking them first. If they know the signs of tampering, why not inspect the products before letting customers pay full price for something incomplete? It’s also disappointing that they don’t seem to make any effort to track or replace missing vouchers, it feels like the responsibility is unfairly pushed onto the customer. Their only offer was to let us choose from what they had in stock or get nothing, and of course, they didn’t have our top two choices. We bought this kit specifically for the flexibility of choosing whichever cologne we wanted, but we didn’t get that experience at all because the store sold us a tampered product. Very frustrating experience, I expected better quality control and customer care from a store like this. I won’t be purchasing sampler kits here again.

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