SEPHORA

Reviews

• MT

  Michelle Torres

  2 days ago
  1.0
  Not sure how this location has a 4.2 star rating. This is the closest location to me and every time I walk in there to get help with foundation match or concealer, they don’t know what they’re talking about. The girl that helped me was so far off color match for foundation and concealer and it’s not the first time it’s happened to me at this location. And lately they’re so busy that you’re having to wait a long time just to get help. Just last month I walked into a Sephora in San Francisco. I was greeted right away and got help on some products I’ve been wanting to try. Makes me feel like I’m going to have to travel just to get good help at another Sephora. Sephora at the Marina Square in San Leandro really needs to get it together.
• HV

  Helen Vassallo

  Feb 18, 2026
  5.0
  I was looking for some lip liners and I had the pleasure of being helped out by Helen (the best name btw). I’ve never really used lip liners and I’ve just generally been pretty bad at picking out the right colors. I showed Helen my favorite lip gloss and the liners she suggested were perfect! I just tried both on and just had to leave a review because I’m so happy with the colors and I’m so so excited for new going-out lip combos!!
• TT

  Tally

  Feb 10, 2026
  1.0
  I went in around 5:20pm to shop for some items (cologne and a primer) and as I was shopping for some cologne I got no assistance when the store was practically empty (they close at 7pm). I had to ask the cashier for help (who seemed quite annoyed) to get the cologne for me. Once I was done shopping around I came back to the empty cashier waiting for someone and yet no one showed up (again the store was almost empty). At this point an employee who was helping another customer rung me up after she noticed no one was working. She was the only employee who seems to have been working with a polite attitude! Terrible service
• RB

  Robert S Bajuk

  Jan 9, 2026
  5.0
  Really love this store
• SD

  Seerat Dhot

  Dec 21, 2025
  5.0
  I take the time to write detailed reviews when a place truly earns it, and the Marina Boulevard and San Leandro location has done exactly that — consistently. This is my third review, and each visit continues to reinforce why this location stands out so clearly from others. What sets this place apart is not just good service, but exceptional people. Every staff member I’ve encountered has been welcoming, respectful, and genuinely attentive. They listen carefully, explain things thoroughly, and treat every interaction with patience and care. There is a sincerity here that cannot be trained or scripted — it comes from a team that clearly values what they do and the people they serve. The atmosphere reflects that same level of intention. The location is well-organized, calm, and inviting, creating an experience that feels professional yet personal. Nothing feels rushed or transactional. Instead, you leave feeling supported and valued, which is something many businesses aim for but very few actually achieve. It’s rare to see this level of consistency across multiple visits, and that is why this review matters. Great experiences can happen once by chance — great experiences happening again and again are the result of strong leadership, thoughtful training, and a culture that prioritizes kindness and accountability. Marina Boulevard and San Leandro have created something special. This team sets a standard that others should learn from. Thank you for continuing to show what outstanding service looks like. You’ve earned not just positive feedback, but genuine respect.

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