SEPHORA

Reviews

• JJ

  jasmineajb

  Feb 8, 2026
  5.0
  Had the best experience at this location! A special shout out to Marilyn,Alana & Marci they are so kind,helpful and knowledgeable! The entire crew at this location is wonderful. Thank you so much for a fun,informative and personable shopping experience 💜
• DB

  Debi Besmer

  Jan 25, 2026
  1.0
  Let me start by saying the young lady that helped me find my products was delightful and knowledgeable. Unfortunately my check out experience was different. I was gifted a bottle of Sephora brand makeup setting spray for holidays but the dispenser never worked. I just wanted to exchange it for a working one. (Unused I might add). Because I didn’t have PROOF of purchase she wouldn’t let me EXCHANGE it for a working one. What?!? How do you think I acquired it. And then asked me if I wanted to purchase a working one. Seriously?? How do you assist exchanges for customers that received Sephora items as gifts? There’s definitely something broken in your policy. Note: You might want to think twice before you buy a gift from Sephora. The recipient can’t exchange it Without proof of purchase.
• PS

  Paola Santana

  Jan 17, 2026
  1.0
  Unfortunately, I had a very upsetting experience at this Sephora location. While shopping, my sunglasses were stolen. I reported it immediately and waited almost two hours in the parking lot for cameras to be reviewed. Because of this, I did not have the opportunity to properly check my purchases before leaving the store. When I arrived home, I realized that one of the boxes I paid for was completely empty. I had already called the store from the parking lot, spoken to a manager, and left my phone number. My advice to other customers: do not assume products are inside the box just because you paid for them. Open and check every item before leaving the store. I walked away having paid for an item I never received, along with my sunglasses being stolen. This experience was extremely disappointing and raises serious concerns about in-store handling and security. UPDATE – Saturday Morning This morning, I realized that two additional product boxes were also empty. Because I made a large purchase and my items were placed in two different bags, and I was overwhelmed preparing for my trip to Mexico, I did not notice this sooner. I want to strongly advise customers: please open and check that products are inside every box before leaving the store. Do not assume items are inside just because you paid for them. Unfortunately, I did exactly that and later discovered multiple empty boxes. This situation has been extremely stressful and disappointing. UPDATE – Saturday Morning This morning, I realized that two additional product boxes were also empty. Because I made a large purchase and my items were placed in two different bags, and I was overwhelmed preparing for my trip to Mexico, I did not notice this sooner. I want to strongly advise customers: please open and check that products are inside every box before leaving the store. Do not assume items are inside just because you paid for them. Unfortunately, I did exactly that and later discovered multiple empty boxes. This situation has been extremely stressful and disappointing. Update- Sunday 1-25-2026 On Friday, I received a call from Stephany, one of the store managers, with an update regarding the security footage related to my stolen sunglasses. During that call, I was told that “this is what the investigation resulted in,” and that was presented as the final answer. As a loyal Sephora customer of over 5 years, this response is extremely disappointing. I specifically requested to see the security footage, especially given how quickly the incident happened. My sunglasses were stolen within seconds, and it was not another customer. I paid for my products at the register closest to the door, clearly remember seeing my sunglasses while I was paying, and walked back into the store within seconds—they were already gone. What is even more concerning is that I made two large purchases, and three of the boxes I paid for were completely empty. This raises serious concerns about in-store handling, security, and internal controls. As a customer, this is extremely alarming. I also advised Stephany to take the time to review past customer and staff reviews, as there appears to be a pattern of concerns that should not be ignored. That, in itself, is very troubling. This situation was not handled with transparency or care, and I feel dismissed as a long-time, loyal customer. I am still requesting to review the security footage and receive a proper response.
• HS

  Hanieh Seilsepour

  Jan 10, 2026
  1.0
  Unfortunately, I can’t recommend this location for a Feature Focus (eye makeup) service. Although the person who helped me was very kind, respectful, and friendly, she didn’t seem to have enough experience. I specifically asked for a cat-eye look, but instead she applied an eyeliner with a rounded end, which did not suit my eyes at all and looked quite unflattering. Because she was so sweet, I didn’t feel comfortable saying anything at the time. However, I ended up removing the makeup on my way home and completely washed it out once I got there. I hope Sephora at this location can hire more experienced artists for these services, especially those who understand techniques and know how to work with different eye shapes. Unfortunately, I won’t be returning to this location for this service.
• HQ

  HASSAN QUIROZ

  Jan 5, 2026
  5.0
  Jamás había ido y entrado a esté local y la primera vez que me tocó ir a esté local para comprar un regaló de navidad para mí hermana me sorprendió el local por todo lo que tiene no sólo tienen perfumes, maquillaje y cremas para el cuidado de la piel para la mujer, si no también hay para los hombres.

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