SEPHORA

Reviews

• WR

  Worlds Famous Recipes

  Feb 3, 2026
  5.0
  My experience at Sephora in Arden Fair Mall was nothing short of amazing. From the moment I walked in, Tyra stepped in and completely took the lead—in the best way possible. I came in knowing absolutely nothing about the products on my shopping list, and instead of making me feel overwhelmed, Tyra made me feel confident, informed, and excited about the purchase. She explained each product in clear, detailed, and thoughtful depth, breaking everything down so I truly understood what I was buying and why it worked. Her knowledge, patience, and professionalism were top-tier. It felt like I had my own personal beauty expert dedicated solely to making sure I left with the right products. As if that wasn’t enough, Janice then greeted me at checkout and made the entire process smooth and stress-free. She was warm, patient, and incredibly helpful—encouraging me to create an account and even guiding me through scheduling an appointment with a skin specialist so I can get products tailored specifically to my skin type. That extra level of care made me feel genuinely valued as a customer, not rushed or upsold. This wasn’t just shopping—this was an experience. The teamwork, professionalism, and genuine care shown by Tyra and Janice are exactly why I’ll be returning to this location again and again. If you’re looking for expert guidance, welcoming energy, and customer service that goes above and beyond, this Sephora is the place to go. 👏🏽 Huge thank you to Tyra and Janice—you both set the standard! 💕
• RT

  Rachel T

  Jan 26, 2026
  5.0
  The customer service was top-notch! I came in and Marcella (hope I got her name spelled correctly) helped me. She was knowledgeable, enthusiastic, and all above and beyond. Definitely ask for Marcella if you need recommendations!
• AH

  AP H

  Jan 1, 2026
  1.0
  Visited a few days ago. The employees were useless and not welcoming at all. Happily spent my money elsewhere.
• TT

  Tony

  Dec 31, 2025
  1.0
  I was looking for a gift. No one assisted me they just walked when I made eye contact. I forcefully got someone to assist me. Her name was Cassie not the best customer service from what I saw, but I needed something and I needed it now the cologne that I was looking for was not available and I asked her a simple question there was no need for an attitude. When it got down to paying for the gift, the girl at the register she’s Hispanic. I didn’t quite get her name. I kept telling her my birthday name she didn’t get it. She was too busy talking to other people at the store, that look very unprofessional , I don’t think I’m gonna come back to this store again I rather just do it online people don’t know what they’re doing and people have attitude problems. They need to fix or they find some other job to better themselves.
• KE

  Kimberly Elayyne

  Dec 23, 2025
  1.0
  When did asking a kind, simple question become something that deserved eye-rolling and disrespect? I truly understand that it’s the holiday season and that retail workers are under a lot of pressure right now — my heart genuinely goes out to everyone working long hours during a very stressful time. That said, I had an experience at this location that left me feeling deeply uncomfortable. I approached an employee with a very simple question about one item. I was polite, respectful, apologized for interrupting, and expressed appreciation for any help they could offer. Instead, I was looked up and down, met with sighs, eye-rolling, and a dismissive attitude that made me feel unwelcome. I am a person with a disability, and interactions like this can be especially difficult. Shopping should never feel intimidating or humiliating, and I left feeling uncomfortable in a space that is meant to be inclusive and welcoming. I’m not writing this to get anyone in trouble — I truly do understand the stress of the holidays — but kindness and basic respect matter. I hope this feedback encourages more awareness and compassion moving forward, especially toward customers with disabilities.

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