JCPenney Salon

Reviews

• SS

  Samar Sayegh

  Oct 4, 2025
  5.0
  I had my appointment with Sara. She did such an amazing work. I literally love my hair color and the way she blowout my hair,Definitely recommend her guys. She is so sweet and Very professional
• JB

  Jacqueline Bronner

  Jun 28, 2025
  1.0
  I booked my appointment and got to the salon 15 minutes before my 330pm appointment time. The stylist Gabby called me and asked to reschedule to 5pm and I agreed. I arrived again to the salon at 445pm and was told that she was not there and called in saying she's going to be an additional 25 minutes late. I asked the receptionist to call her back and see if she was sure about the timing as i couldn't wait much longer, but she said actually she would be more than 25 minutes late. Not only has my time been wasted but I'm also so upset over this as I had an event to go to that week. Poor management on the stylist and poor service to the client.
• SJ

  SJ Runner (Sassy J)

  Apr 1, 2022
  1.0
  Unprofessional workers... here's my experience.. Today I looked up a product online to purchase for pickup. Online it says "out of stock" but I called the salon to make sure and the woman who answered, confirmed they had 1 left and asked if she'd like me to hold it. I said yes but I'd like to confirm they will honor the online sale price wich was a $5.25 difference. She said she'd have to have a supervisor approval and I asked if I may speak to the supervisor myself on the phone to ask so that I don't have to use my (now more expensive gas) and go in first without confirming. They had me on hold a while, another woman got on the line but didn't offer to help. I said yes I'm still waiting for the supervisor and finally when the line ended the hold status it began ringing, and ringing and ringing to no one's answer. Did the salon close, did all the staff disappear? Or did they simply want to avoid my simple question by having a supervisor simply pick up the line and do his/her job in which I'm sure was a simple answer to my question. Is JC Penny Salon holding onto inventory? Do they want sales? The service here, I felt was not helpful and did not provide what could have been a simple confirmation. I'd rather go up the street now to Ulta Salon, even if I had to pay full price there. Thanks Staff at JC Penny Salon for showing how you provide service even on the phone so that I now know never to spend my money there or recommend you .... was 10 minutes long to wait?.. Not that long. Could I have just walked in? Yes.. but that wasn't the point... as a consumer who wants decent service and the best price especially at this time in our economy, I don't want to deal with a business that plays games, or avoids the service they should be able to provide. * My professional background is 10 yrs. Corporate Sales and Marketing Management in the hospitality industry.
• SJ

  Shon John

  Feb 25, 2020
  5.0
  Young lady name daisy helped me n helped me even when I said I'll be back she had a whole suit together for me she was the best went out of her way to help me even stopped to ask if I needed help in the dept she didnt work in I appreciate her n people like her that goes well beyond their duty to help n please the customer THANKS AGAIN she works inside the store part
• II

  Ig

  Jul 13, 2018
  1.0
  Went in to get my Roots done with Suziet she left me to a copper color which I don’t even have that color anywhere so she was really off on the color then she just left me like that because her shift was over and she handed me over to another lady which tried at least 5 times to correct her mess. Horrible service by Susiet!!

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