SEPHORA

Reviews

• JM

  Judy Morrison

  2 days ago
  5.0
  Had such a great experience at Sephora thanks to Katya! She was helpful, patient, and knowledgeable. She took the time to understand what I was looking for and made great recommendations. She was incredibly kind and professional, I will be back.
• MC

  M C

  Sep 20, 2026
  1.0
  My experience today at the store shows that you don’t really need to say a single bad word, or much at all really, to be rude and unpleasant. The little Asian girl with a slicked-back bun that checked me out at the cash was very snappy and had a sassy attitude for no reason at all. I try to avoid this store whenever I can. Not everyone is meant for a service à la clientele job 🤷🏽‍♀️
• SH

  Sea Horse

  Sep 17, 2026
  5.0
  As usual spend more than I intended to. Because of great service
• MM

  Meredith Moritz

  Sep 16, 2026
  5.0
  This is the best Sephora I've visited. Every associate is so helpful :) Thank you Julia!
• SS

  Sinthu

  Aug 26, 2026
  1.0
  This is now the third time I’ve visited the Sephora in Vaudreuil, and unfortunately, my experience has been the same every time: very little effort from the staff to assist customers. It honestly feels like the employees avoid making eye contact because once they do, they know they’ll have to help someone. I’ve also noticed other reviews mentioning similar experiences, which makes me wonder why management hasn’t addressed this or made any improvements. Today, I went in around 5:00 p.m. The store was relatively empty, yet there were at least 6–7 employees standing together in a circle talking amongst themselves. I approached one employee because I needed help finding a foundation and asked if she could assist me with a shade match. She tried two shades, neither of which matched. She then apologized and told me she wasn’t experienced with foundation matching. I completely understand that not every employee will be an expert at everything, but what was disappointing was that she didn’t try to find another employee who could help. Instead, she simply walked into the back room and left me there. I ended up leaving without purchasing anything. I’m not expecting every employee to know everything, but I do expect basic customer service — especially at a beauty store where customers are often specifically coming in for help and expertise. If an employee isn’t comfortable with foundation matching, the obvious solution should be to find someone who is. After three visits with essentially the same experience, I unfortunately won’t be going back to this location. Sephora management really needs to take a closer look at the customer service at this store.