SEPHORA

3.9
65 reviews
Get DirectionsCallWebsite

Business Details

200 HAMILTON AVE, PALO ALTO, CA
94301, United States
(650) 352-6900
https://www.sephora.com/happening/stores/downtown-palo-alto
GoogleFacebookInstagramTwitter

About

Cosmetics StoreBeauty Supply Store
Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. In a hurry? Get your order fast and easy with in-store or curbside online order pick-up options that work for you (availability varies by location): 1. Drive to corner of Emerson St. or Hamilton Ave. 2. Park in spaces designated by Sephora’s curbside parking sign You can also try Same-Day Delivery to get your beauty delivered directly to you*. (*Delivery fees apply. Availability based on delivery location.) We can't wait to see you!

Details

  • Requires appointmentNot available
  • Curbside pickupAvailable

Location

SEPHORA
200 HAMILTON AVE, PALO ALTO, CA
94301, United States

Hours

Reviews

3.9
65 reviews
5 stars
35
4 stars
12
3 stars
4
2 stars
6
1 star
8
  • RS
    Rachel S
    Sep 12, 2025
    2.0
    Have had good experiences at this store before. I don't know what's changed but recently I haven't been greeted or offered help when I've gone in. I have gone in during both busy and empty times, and the sales associates always seem to be in conversation with one another and ignoring customers. I have left this location the past few times without buying anything because I actually needed help and while there were plenty of associates, nobody was interacting with customers. They also have stopped selling multiple brands at this location. Even though the Stanford Shopping Center location is very busy, it has way better customer service and a larger selection. I would recommend avoiding this location.
  • SP
    Shiva Pf
    Sep 9, 2025
    2.0
    It is extremely frustrating that the Sephora Credit Card cannot be managed directly through the Sephora app or website. Every time I need to make a payment or manage my account, I am forced to go through the bank, which is very inconvenient. On top of that, the website often has sign-in issues, making the overall experience even worse. The software and digital side of Sephora feels poorly managed.
  • AA
    Ajee
    Sep 8, 2025
    2.0
    Staff was very rude and unwelcoming. There was only one person who spoke to me and that was the cashier. Definitely wouldn’t recommend going here.
  • PJ
    Pidatala Jyothi
    Sep 4, 2025
    5.0
    The sales executive was very patient and explained and understood very well.
  • AB
    Ashley Bridgman
    Jul 15, 2025
    5.0
    I've always had a pleasant experience at this location. Nicole has helped me a couple of times finding products for myself and for gifts for my god daughter. She has an impeccable eye for makeup products based on your preferences and has helped me find some beginner friendly eyeshadows and other makeup. Kassandra is also a delight and provides A+ customer service!
Read more reviews on Google

Frequently Asked Questions About SEPHORA

What are the Sephora Palo Alto store's regular operating hours?

Sephora Palo Alto is open Monday through Thursday and Sunday from 10:00 AM to 6:00 PM, and on Friday and Saturday from 10:00 AM to 7:00 PM.

Does Sephora Palo Alto offer in-store pickup and same-day delivery services?

Yes, Sephora Palo Alto offers in-store pickup, curbside pickup, and same-day delivery services (delivery fees apply and availability varies by location).