Diptyque Town and Country Village

Reviews

• KJ

  Kathy Jany

  5 days ago
  1.0
  I received a Diptyque candle for Christmas. I opened the box carefully and although I loved it, I sadly I had an allergic reaction to the scent. I brought it to the Palo Alto store in the pristine original box and bag, in hopes to exchange it for a different scent. The store manager and personnel would have no part of an exchange, and were rude and defiantly refused to exchange it. Her words “ you can regift it”. As I do not want to bother the person who gifted it to me , I am left with an upscale product I will be unable to use. The attitude and rigidity of the store policy is outrageous (apparently it was bought online from a Diptyque store.. normally all purchases can be returned to a brick and mortar store, and I was not looking for a return, just an exchange!)! It discourages my interest in ever purchasing a Diptyque product in the future. I will definitely never return to this local Diptyque store.
• SQ

  Stacey Quandt

  Oct 31, 2025
  5.0
  A very nice boutique and the staff are more helpful and friendlier than at other Diptyque stores. My favorite scent is the Seoul city candle, which is available once a year in stores or anytime I am in Korea. I wish thecl scent was available as a car diffuser.
• JZ

  Jennifer Zhu

  Sep 3, 2025
  5.0
  Nathaniel was very kind and patient with me as I was trying different scents in the store. Thank you for the samples!
• CC

  Cesar Carranza

  Jul 16, 2025
  5.0
  Service is amazing, employees had no problem explaining me the notes of the fragrances and helping me find what I would like better. They have very good knowledge about the products they sell, and they even gave me a sample so I can try it on my skin later.

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