SEPHORA

Reviews

• LB

  Lauren Barns

  Oct 6, 2026
  2.0
  Workers were mostly all nice, but sad that Sephora isn’t what it used to be. Anytime I come here, everything i’m looking for is out of stock (weekends and weekdays). And for my birthday gift, I wasn’t given any option because they apparently only had one option left (not what the app told me) and of course it was the only one I am unable to use. Very disappointed my last few times in sephora.
• BS

  Brittany Stewart

  Oct 5, 2026
  1.0
  Management here is so unprofessional and hostile.. it’s shocking. Tattooed manager clearly very jaded and turns what should be a normal interaction into a miserable one. It seems to have empowered the other employees at the cash to behave very rude to costumers, with an “us against them” mindset. Rifah had a horrible attitude cashing me out, and a snarl on her face. These people should seek help and a non-customer facing career.
• ZM

  Z. M.

  Oct 2, 2026
  1.0
  Really disappointing customer service. The manager I dealt with was unpleasant, dismissive, and unwilling to help. The interaction made me feel uncomfortable and judged simply for trying to make a return. If a store offers a return policy, customers shouldn’t be made to feel guilty or like they’ve done something wrong for using it. I understand that policies have limits, but there’s a way to communicate those limits respectfully and still provide good customer service. Being extremely inflexible is one thing, but combining that with a rude and dismissive attitude makes the experience much worse. At some point, I have to wonder whether being this rigid is worth losing customers who otherwise would have continued shopping here. I left feeling like my business wasn’t valued, and the experience has definitely made me reconsider returning to this location.
• IM

  Ingrid McKay

  Sep 22, 2026
  2.0
  I purchased over $300 of product today. Lina helped me and was very friendly, helpful and informed. As she was providing me with suggestions and leading me around to different product, she was interrupted by a manager or coworker asking her to help someone else or be somewhere else. Lina handled it very well assuring me it was fine but it definitely changed the dynamic and I could tell she was now rushing. I also then felt rushed and insulted. My purchase was significant and I left with a negative feeling. It’s doubtful I’ll be back.
• SS

  Shandy

  Sep 20, 2026
  1.0
  Every time I walk into this Sephora, I feel like I need a motivational speech beforehand. 😂 I come in feeling good about myself — confident, happy with my skin and hair, and wanting to treat myself. I’ll ask where a particular product is, and somehow the conversation turns into questions about my routine and everything I’m apparently doing wrong or need to change. The result? I walk in feeling beautiful and leave feeling like I need to fix myself. I’m 53 and very happy with how I look and the way I care for myself. I don’t mind recommendations when I ask for them, but I shouldn’t have to mentally prepare myself before entering a store because I know I might leave feeling worse about myself than when I walked in. Sometimes I just want to buy the product I came for and leave feeling as beautiful as I did when I arrived.

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