SEPHORA

Reviews

• SK

  Sreedevi K

  1 day ago
  5.0
  Walked into the Bloor store for a shade match and met Krithika- she was super patient and helpful in helping me figure the shade match. She did not hurry me and also offered that I try the shades and make a well thought purchase. Absolutely enjoyed shopping here. Thank you Krithika for your help!
• EE

  Em

  Sep 25, 2026
  1.0
  While holding just three items, I was asked three separate times whether I wanted a basket. After I declined, a security guard approached and asked me again. I accepted because the repeated attention had become uncomfortable. What should have been a simple shopping trip left me feeling singled out and treated with suspicion. A courteous offer should end with a courteous acceptance of “no, thank you.” I completed my purchase, but left with a very different impression of Sephora. Customers deserve to feel welcome and respected. I won’t be returning and will take my business to Holt Renfrew.
• OS

  Olivia Smart

  Sep 24, 2026
  2.0
  Walked into a poorly managed Sephora today. How do I know? Well because most of them are so well managed and it really stands out if one of them isn’t. It took 3 goes to find someone - Francis - who knew what she was doing and who kindly helped me. The first person wasn’t so kind and the second fairly hapless. Normally walking into a Sephora is a great experience, people fall over to help you, are really friendly and know what they’re doing. In this one the vibe from the staff was that I’d rather be anywhere but here and some of those sent to help clearly needed more training in their craft as well as customer service! I felt crap until Francis helped me. The line up for the till needed to be 8 customers deep before the single cashier had someone to assist her. Not a place I would want to visit again, next time I’m in Toronto I’ll go to Shoppers!
• DS

  Diba Sh.

  Sep 20, 2026
  5.0
  I had my wedding makeup done at Sephora by Hanieh and she did a wonderful job. My makeup looked beautiful and was exactly what I had asked for. My mom and my best friend had theirs done by Soobin, who was just as lovely. Both of them took so much time with us and were incredibly detail oriented. They listened carefully and gave each of us exactly what we wanted. We all had a great experience. They were kind, professional, and so talented. Thank you both, I highly recommend them!
• MV

  Marjorie Velasco

  Sep 2, 2026
  5.0
  Visited Sephora to quickly grab the Tower 28 concealer. Came out with a full haul, setting me up for fall. For most visits at Sephora it’s usually intimidating, with so many brands and new products to choose from. Initially, I already knew want I wanted to get as it was recommended through a friend. However, I asked for assistance just to help with finding the perfect shade match. From this rare occasion Andi, turned it into a highly enjoyable shopping experience. She took her time to shade match me, offer me different brands that better suit my shade range. Then patiently, applied each product to compare results. With her expertise and honest opinion I was able to find the concealer that best suit my skin type, and tone. She then brought me to Huda beauty, a brand that I heard high praise from, but never had the chance to try out personally. She applied the banana setting powder on me, and I loved it. I fell in love with high end makeup all over again. Since, I trusted and valued her professional opinion I asked about her thoughts about kerastase for my current hair needs, she redirected me to the bumble bumble hair oil. First day using it, i’m loving the finish it has after blowing out my hair and the fresh salon scent it offers. Thank you Andi for giving me a personalized experience that keeps me wanting to come back. I will be visiting Sephora more regularly because of service like hers.

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