SEPHORA

Reviews

• JM

  Josie Mills

  1 day ago
  1.0
  This place is a capitialistic hellscape. There’s no room to move around, the place needs at least one row less of stuff and there’s barely any checkouts and room for anyone to queue to check out. I’ve been VIB for years and I avoid this place unless it’s dire straits. I think that whoever at corporate who planned this store and the managers who allow the level of chaos in this store are ruin the generally good Sephora brand.
• GS

  Gabriel St-Cyr

  6 days ago
  5.0
  Summer was absolutely fantastic, I went into the store today Friday, October 9th and needed to find a concealer/foundation that matched my skin tone. I explained to her how my sister and I have been searching forever and went to another Sephora and didn’t get what we were looking for. She heard everything I said and explained throughly how the makeup would apply and asked all the right questions to narrow down the shade. I kid you not she picked up the skin tint from professional Paris and it literally looked like a filter on my face. I instantly was in love and I appreciate summer taking the time to help me and help me find “the one” during an extremely busy rush of customers. Thank you to the management team for hiring such a beautiful, talented and attentive worker. Thank you Summer, god bless! I’ll be coming back to this location for all my makeup needs because of the exceptional service she provided 🙏🏽🫶🏽
• SV

  siddhi varia

  Oct 8, 2026
  1.0
  VERY DISAPPOINTED!!! @Sephora Benefits. @Union station, Toronto ,ON. Disappointing experience, mainly because of how my concern was handled. I booked a brow and upper lip wax. Before the service, I clearly asked not to have the tails of my brows thinned. → One tail was thinned anyway, leaving my brows visibly uneven. The technician tried to even them out and seemed genuinely sorry, which I appreciated. → The real problem was the manager, who had been present the whole time. When I calmly raised the concern, I was told no one has identical brows and that hair can't be put back, both of which I already understood. I was then asked, in a dismissive tone, what I wanted. → I was told they "can't do anything free." I hadn't asked for anything free. I only wanted the mistake acknowledged. Being spoken to that way in front of others left me in tears. Mistakes during a service can happen. Assuming a paying, regular customer is after a freebie when she raises a fair concern shouldn't.
• MY

  Michelle Y

  Sep 29, 2026
  5.0
  Emily M. was so helpful and kind! She was really patient with me while I explained to her my concerns for shade matching a haus labs foundation, she not only picked my shade accurately immediately she offered me a sample! She was knowledgeable and welcoming. I’d love to have her as my associate again when I return ☺️
• RL

  Ramona Lizowsky

  Sep 28, 2026
  1.0
  I come here all the time and spent hundreds, it just saddens me to constantly be targeted by the same security guard, being followed around constantly and being racially profiled by a coloured man himself is highly disappointing. It is just not me complaining, so many of my friends and colleagues complained about having the same experience, please educate your staff and do better. It’s extremely sad to see and it creating such an off putting shopping experience to be constantly suspected of stealing. Do better.

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