Visit us at M·A·C Pro - Queen Street West, Toronto to shop best-sellers and new must-haves. Need your products ASAP? Call your local store (416) 260-1145 or select Buy Online, Pick Up In-Store or Same-Day Delivery at checkout.
♥️♥️♥️ The person who attended to me and my friend was awesome. She took her time to explain and recommend the products
IK
Izzy Keith
May 10, 2026
2.0
Omg , terrible service
First off I will acknowledge that we did not realize that the shop was closing and we just walked in off the street.
Upon our arrival we were welcomed with a cold greeting from Pam, I totally understand your hours of operation but please let us know if we were entering the facility past that and we would have gladly come back an the appropriate time but we were welcomed and asked if we needed any help, so to me I would think I would have time to shop for a min.
Pam only served rude tones and snarky comments from the beginning, i honestly had my neck whipping back at the counter to some of the things she’d say, especially cause she was speaking with mom !
I was ready to leave the second she started speaking to us like that but my mom needed a couple things and did not want her to feel rushed.
The other person working was lovely (I did not get their name), but felt like they were being extra nice because of how her coworker was behaving towards us. Giving us genuine answers to our questions about the products unlike Pam who’s answers were shallow
I really enjoy Mac’s products and the service usually, but today just took me back by surprise and I hope Pam can learn from this poor experience
VE
vani edwardson
Mar 30, 2026
5.0
Had a really great experience with Alicia (?) . She took time to understand what I was looking for and then showed me how to properly apply corrector, concealer and foundation. This is why buying cosmetics in person is sooo much better than online. Thank you 🙏🏽
SJ
sara jabbari
Feb 12, 2026
5.0
MAC is one of my favorite makeup brands, and I had such a great experience at this location. The staff were very professional and welcoming, and they did my makeup beautifully — I was genuinely so happy with the result. I left feeling confident and glowing. Highly recommend!
GS
Gaganpreet Singh
Dec 13, 2025
5.0
Chris amd Alyssia both were very good at customer service. Find my items within minutes. Amazing service. Will visit soon.
What are the operating hours of MAC Cosmetics on Queen Street West?
MAC Cosmetics on Queen Street West is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Does MAC Cosmetics on Queen Street West offer delivery services?
Yes, they offer multiple delivery options including in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery.
Can I pick up my online order at the MAC Cosmetics Queen Street West store?
Yes, you can select Buy Online, Pick Up In-Store when shopping online to collect your order at the Queen Street West location.
Is the MAC Cosmetics store on Queen Street West wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and wheelchair accessible parking available.
How can I make an appointment with a makeup artist at MAC Cosmetics - Queen Street West?
You can book an appointment online at https://www.maccosmetics.ca/book-appointment.
What payment methods are accepted at MAC Cosmetics on Queen Street West?
The store accepts debit cards and mobile NFC payments and does not require cash only.
What is the address and contact number for MAC Cosmetics on Queen Street West?
The store is located at 368 Queen Street West, Toronto, ON, M5V 2A2. You can call them at (416) 260-1145.
What nearby places can I visit before or after shopping at MAC Cosmetics on Queen Street West?
Nearby places include the Horseshoe Tavern (a music venue and bar), Turf (an amusement park and bar), and Digital Paradise Bar & Grill (a restaurant and bar), where you can enjoy entertainment and dining.
Is there a bank close to MAC Cosmetics on Queen Street West for convenient transactions?
Yes, there is a CIBC branch with an ATM nearby for your banking needs.
Are there restaurants near MAC Cosmetics where customers can grab a meal?
Yes, nearby restaurants include Poulet Rouge (barbecue), Lazy Cat Cafe, and Stelvio (Italian), offering a variety of dining options.
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