SEPHORA

Reviews

• SF

  Saba Fazli

  Oct 3, 2026
  1.0
  I visited the store today, dressed simply and carrying one shopping bag. The employees followed me in a way that felt uncomfortable, as if they assumed I was a thief.
• AA

  Aayushi

  Sep 19, 2026
  1.0
  My experience was good for a solid year until I went to Sephora yesterday. I usually place an order online when I’m in rush! Went there to pick up my order, no one wash at the front where I was supposed to collect my order. Went into the cashier lane, 4 associates were behind the counter looking at each other because how dare I interrupt their gossip time! Anyways, I told them I was there to get my order and an associate took me to front then he went back to grab keys and came back with a wrong key and went back to grab a key! Mind you it took 15mins just to pick up an order! How come there were 4 people and none of them knew how to do their job!! Next time I’d just get it deliver at home instead of putting up with anyone’s incompetency!
• RG

  Ridma Ganju

  Aug 14, 2026
  1.0
  Extremely rude staff. I don't know if they are new, but before, when I visited the store or called, everyone was so helpful. I'm a Sephora loyal customer and have been shopping here for years, but the staff now not happy with them —they have no idea how customer service works. I also work as a customer service rep and have also worked as a manager. I know that if a customer requests something or asks anything, you have to consider them at times and their request. Obviously, if they are repeat defaulters, then it's different, and your behaviour should be customer-friendly too. Huh, I have to visit the store for some immediate product I need, but otherwise I never come to this store i prefer orders online . Horrible experience with rep on phone and in person. Also one person tells you one rule another person does something else please stay on one policy dont say i dont know how they did for you and technically its not done this way and blaa blaa huh anyways horrible experience
• MM

  Manish Magar

  May 14, 2026
  2.0
  We went there to get some skincare with my partner, and it was disappointing to notice that other customers were offered help while we were ignored. This is the second time we’ve experienced this, and the judgmental attitude really needs to be addressed.