SEPHORA

Reviews

• DW

  D Wilkins

  4 days ago
  5.0
  This is long overdue! On April 25th I attended Sephora's to inquire re: makeup base. I was greeted warmly at the entrance and upon stating that I had heard positive comments re: Hauser Labs foundation she indicated she had just the perfect person to assist me. Being a "mature" person I will be honest and state that I was a bit dismayed to see a younger lady approaching me to help. How could she possibly understand finer lines showing up and making it so difficult to find a perfect base? Her name is France (as in the country as she said) and she was absolutely lovely, patient and understanding. She is a believer in Haus Labs and explained why. She did a skin match and I returned home with a sample to test as well as a full bottle to return if not satisfied with sample results. I worried the sample was too dark initially but it turns out to be perfect for the season. France was an absolute pleasure to deal with and a definite asset to your team! It's people like her that ensure a customer will return.
• LY

  Lillian Yensen

  Jun 7, 2026
  1.0
  Tawnee has an abhorrent attitude. Some things never change!
• JN

  Jillian Nemis

  Apr 28, 2026
  5.0
  My go to place for makeup
• SN

  stacey newell

  Feb 26, 2026
  3.0
  I debated whether to write this, but ultimately felt it was important to share. My recent visit included both a moment that felt unnecessarily judgmental and one that reminded me how impactful genuine professionalism can be. I had a fairly large order that I already felt awful about returning, but trying to get myself out of this dark hole this past year I really didn't feel like going shopping anywhere and talking with people. I talked with online customer service and my chat GPT if it was okay if I returned the amount that I was. I was insured it was not an issue at all. Sephora has a very welcoming policy of returning, and yes it is hit or miss and unfortunately a lot of products didn't work for me, however when a customer finds something that they love it balances itself out. There is loss and shrinkage in every business. Maybe when you’ve lived a little longer—and survived experiences that genuinely rewire your nervous system—you learn to lead with kindness instead of commentary. There’s a reason I don’t go out much. I’ve spent the better part of a year healing from trauma, and my body paid the price for that healing. Today, the supervisor's behavior made me feel small and judged, and that matters—intended or not whether it was what I was wearing or just the return I think both I could feel her energy and it was really negative and pretentious. Not leading a great example for the girls around her to comment out loud and act like that. I'm pretty sure the first review I just read about the two girls had the experience with Tawnee, That rings a bell I didn't have my glasses on but I was trying to look at her name tag. She doesn't know who I am , my history, my losses, or my circumstances. So when she stood two feet away, looked at my returns, and reacted out loud as if I wasn’t standing there, understand this: I heard you. I respect work. I respect effort. Having a job matters, no matter what that job is, and I don’t look down on people for where they are in their life. I’ve managed teams and spent over 30 years in customer service, and one thing you learn quickly is this: professionalism doesn’t end when you think the customer can’t hear you. You smile, you do your job, and if you need to talk about a situation, you do it privately—after the customer has left and there’s no audience. Especially in an environment like Sephora, with open counters and displays everywhere, just because you can’t see someone doesn’t mean they can’t hear you. That’s a lesson I’ve taught many times, and it’s one worth remembering. I do want to acknowledge Grace. She was professional, calm, and genuinely kind—at such a young age, she already carries herself with business and social etiquette that many people never quite learn. She turned the interaction into a learning moment, handled it with grace (fittingly), and because of her, I left feeling bittersweet rather than upset. Her parents should be very proud—she’s a credit to your team. I’ll be following up with customer service regarding this experience. Policies evolve, training improves, and accountability shifts. Sometimes that means the person leading the conversation changes. Wisdom isn’t saying everything you think. It’s knowing when silence is the more intelligent choice. And finally… don’t tap your last year’s Prada nail polish on the counter at me. 💅
• JJ

  Julie

  Feb 16, 2026
  4.0
  Nice store and helpful employees, however most items I go in for are out of stock.

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