SEPHORA

Reviews

• DJ

  Deepinderjeet Joshan

  1 day ago
  1.0
  Some of the staff there are honestly so damn unprofessional. I went there with my wife, and she had a very simple question, but this employee, Lisa, was unbelievably rude and dismissive. The attitude and tone she used were completely unnecessary and absolutely unacceptable. I was honestly dumbfounded by the way she spoke to us over such a basic query. There is a difference between being busy or direct and being outright disrespectful to customers. If this is how they treat people who simply ask a question, they seriously need to rethink their customer service and professionalism.
• AN

  Andrea Neka

  3 days ago
  1.0
  Went in today to get my eyebrows waxed and tinted. When I was about to cash out the cashier told me that if I spent $120 I would receive a Rare beauty gift set because I am a Rouge member. I was excited and went around the store to pick up some of my fave products. While I was going around a beauty adviser kept borderline harassing me and following me around the store to the point where I felt extremely uncomfortable about my experience, that is when I realized that she was racially profiling me. I stopped and went to cash out the original items that I had. I was not going to spend the $120 and asked for the store manager to put in a formal complaint. The first thing the store manager told me was “are you sure it’s a BA and not a brand representative “ by that point I was crying because I was so shaken by the experience. I felt like my experience was not being acknowledged, it was 100% dismissed. The store manager asked to point out who it was, when I did, she said ” oh, she’s one of my best BA she probably did not mean it “……. So she’s allowed to harass customers even when they’ve said they don’t need help on multiple occasions? I was stunned when she told me that. To wrap up the conversation the Store manager told me that there’s nothing else she can do for me but she’ll talk to the BA. If that’s how upper management handles harassment complaints from paying customers I’ll just go to MAC or even Shoppers drug mart at this point instead.
• AT

  Alok Tamang

  Aug 10, 2026
  1.0
  Aug 10, I had a very terrible experience at this location. I was there for my online pickup. When I asked about my order status, she replied rudely that it wasn’t there yet and told me to get lost indirectly. She was standing at the entrance of the store near Birthday something stand. But another staff helped me she was good.
• SA

  Sunaina Adhikari

  Jul 29, 2026
  1.0
  I visited Sephora today to purchase an item that was on sale .Since it wasn't available on the shelf, I asked a beauty advisor if someone could unlock it for me. Unfortunately, the customer service I received was very disappointing. The first thing I was asked was, "Oh, you want it because it's on the discounted sale price?" The comment felt unnecessary and made me feel judged for purchasing a sale item. After that, whenever I had questions about the product, the advisor either ignored me or gave little to no response, which made me feel unwelcome and uncomfortable. I understand that retail can be busy, but every customer deserves to be treated with respect, whether they're buying a full-priced item or something on sale. Thankfully, I was able to purchase the product I wanted, but the overall shopping experience was overshadowed by the poor customer service. I hope Sephora continues to train its staff to provide the same level of courtesy and assistance to every customer
• DA

  Deeba Ahmad

  Jul 29, 2026
  1.0
  I was doing some returns and the products majority of them were not even open and the cashier RASIA OR something like that was yanking them all open and said to swatch them next time because we throw it out. I did not know this and no one has ever given me to much attitude during a return. I literally bought the items about an hour before deciding to return them as the lipsticks I bought weren’t even on the lipstick day sale. I literally will never step foot into this Sephora again. So much disrespect as if I stole the items and she was just huffing and puffing away. If you’re gonna treat people bad don’t work as a sales associate.

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