SEPHORA

Reviews

• JK

  Jason K

  Oct 3, 2026
  1.0
  Zero star review. I expected better from a company like Sephora, and it’s disappointing to see its own policy applied inconsistently at the Sephora location in Scarborough Town Centre. I went into the store regarding a price difference on an item that was listed at $14 in-store, while I had paid $17 for the same item through an online order. I asked if the in-store price could be honoured, but the manager refused to allow me to purchase more than one item at the $14 price. I was especially disappointed because the cashier initially thought it was acceptable and even brought me the second item. However, the manager then refused to honour the price for more than one item, which felt extremely unfair and frustrating. I specifically shop at Sephora for this product, so the experience was particularly disappointing. I feel that the price-matching policy is unfair, especially when the lower price is being offered by Sephora itself. I would appreciate more consistency between in-store and online pricing, as well as clearer policies for customers.
• PR

  Pruthvi Raj

  Oct 1, 2026
  5.0
  We went to STC Sephora and Nancy helped us with all our doubts very patiently. My friend was beginner in makeup so Nancy listened to all concerns patiently and suggested nice products.
• RB

  Rachel Beatrice

  Sep 30, 2026
  5.0
  nicolette was genuinely the sweetest!! she was so kind, helpful, and just such a cool person to talk to. she made my sephora experience so much better and actually took the time to help me find what i was looking for without making me feel rushed or pressured. you can tell she really cares about her customers and knows her stuff. 10/10 experience because of her!! sephora needs more people like nicolette 💗
• DV

  den v

  Sep 26, 2026
  2.0
  Something i've noticed at this location (and other Sephora locations) is that some of their employees nearly start foaming at the mouth and get all paranoid if they see you even DARE to browse the makeup without a basket. I assure the employees at this Sephora that not everyone who's holding products in their hands without a bag are trying to steal. It's extremely odd behaviour and makes the shopping experience literally unbearable. On a positive note, not all the workers at this location are like this. I've had welcoming, kind interactions with some that are very helpful with recommendations.
• SL

  Sydney Loi

  Sep 11, 2026
  1.0
  I visited this Sephora location yesterday to purchase an Ole Henriksen lip balm as a gift. I approached an employee in the skincare section and politely asked for help finding it. She was watching something on her phone when I approached, and although she came over to the section with me, she didn’t really make an effort to look for the product. She simply said, “Yeah, it’s sold out, just order it online,” and immediately went back to her phone. I completely understand that an item may be sold out, but the way the interaction was handled left me feeling dismissed and unwelcome. A little more effort or simply taking the time to check the shelves or offer an alternative would have made a big difference. It was also a relatively quiet Thursday afternoon, so I was surprised by how little customer service I received. I left disappointed because I expected a more welcoming and helpful experience at Sephora. I hope the store can take this as an opportunity to remind staff how much a friendly and attentive interaction can impact a customer’s experience.

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