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Come in and share the beauty. At Sephora ST LAURENT, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like KAYALI, dae, Glossier, and affordable picks from Sephora Collection—plus a growing selection of Korean beauty products. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more.
In a hurry? Get your order fast and easy with in-store or curbside online order pick-up options that work for you (availability varies by location).
You can also try Same-Day Delivery to get your beauty delivered directly to you*. (*Delivery fees apply. Availability based on delivery location.)
We can't wait to see you!
Disappointing Customer Service
I had a very disappointing experience with the Sephora employees. I found their attitude to be rude and judgmental, which made me feel uncomfortable while shopping.
Customer service should be respectful and inclusive, regardless of the customer. I hope Sephora provides better training to ensure employees treat every customer with kindness and professionalism.
EC
Eric Carbonneau
3 days ago
5.0
Nice shopping experience. They have an amazing selection of products and friendly and helpful service.
MR
Monali Ipsita Rahman
Aug 21, 2026
2.0
I have been a Sephora customer for years. But in the last year or so their customer service has become a game of bingo at best and discrimination at worst. Until this month I really hadn't found one staff member correctly match my foundation shade and offer product suggestions based on my skin type. On three separate occasions they took one look at my bare face and determined I had a yellow undertone when I know for a fact that I am a cool neutral. After playing around in this hopelessly rushed maze of stereotyping by untrained women, I finally took a last shot at this store yesterday, fully prepared to return whatever product I was pushed to get. To my surprise, I met a gorgeous Black woman at the gate who sensed my frustrations as soon as I explained my previous experience at the store, and she took the time to test various products until I found something I absolutely loved. These two stars are for her 5 star service, but speaking of systems, your average staff are not trained enough to be helpful to a Brown woman of South Asian descent.
SE
Sereen Elhenshiri
Aug 10, 2026
3.0
Honestly nothing to complain about just the staff sometimes could be rude.
CW
Chloe Wattie
Jul 25, 2026
1.0
hard to reach customer service online.
they sent my order to the wrong address twice
Can I visit SEPHORA on holidays, and are there any special holiday hours?
Yes, SEPHORA is open during certain holidays with adjusted hours, such as 12:30 PM to 9:00 PM on November 11, and 9:00 AM to 9:00 PM on November 27 and 28. The store is closed on December 25 and January 1.
What kind of beauty brands can I find at SEPHORA?
SEPHORA carries popular brands including Fenty Beauty by Rihanna, Drunk Elephant, Anastasia Beverly Hills, NARS, Estée Lauder, Chanel, Dior, and many more.
What languages are spoken at SEPHORA?
SEPHORA staff can assist you in English, Spanish, French, Chinese, Japanese, and Korean.
Where is SEPHORA located and what is their contact number?
SEPHORA is located at 1200 St. Laurent Blvd, Unit 144, Ottawa, ON, K1K 3B8, Canada. You can contact them at +1 613-912-7617.
Are there any fitness centers near SEPHORA where I can work out before shopping?
Yes, GoodLife Fitness is a nearby gym and sports club close to SEPHORA where you can enjoy a workout before your shopping trip.
What nearby stores can I visit for fashion and accessories close to SEPHORA?
Nearby fashion and accessory stores include Journeys, Reitmans, Melanie Lyne, Garage, Laura Canada, and Roots, all located near SEPHORA.
Is there a place near SEPHORA where I can get mobile phone services or repairs?
Yes, nearby mobile phone and telecommunications stores include TELUS, Freedom Mobile, WOW! mobile boutique, Koodo, and Fido, offering services and repairs close to SEPHORA.
What types of products and specialties does SEPHORA offer?
SEPHORA offers products including makeup, skincare, hair care, tools & brushes, fragrance, and bath & body items. Specialties include face, eye, lip makeup, brushes, vegan skincare and haircare, sun care, self tanners, and more.
Brand Certified Facts from SEPHORA
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