SEPHORA

Reviews

• FD

  Farah D

  4 days ago
  5.0
  Sephora has the best hydrating products. I bought this hydrating serum made with rice water and my skin is so soft now. If you pass by Sephora at Rideau, ask if Adriana is there. She scanned my face to see what my skin complexion is like. I have always needed a scan for my face to see what products I need. She recommended that serum to me, and I love it. Adriana is amazing!
• AH

  Aiden Hawgood

  May 12, 2026
  5.0
  amazing 10/10 experience with meagan ❤️❤️ every time she is absolutely fabulous
• DJ

  Daniela Jozsa

  May 5, 2026
  5.0
  I had an amazing experience at Sephora Rideau thanks to Alejandro and Jack. As someone who finds shopping in person slightly overwhelming, I truly appreciated how genuine these 2 were. Instead of pointing me toward bestsellers, they asked thoughtful questions to get a feel for my preferences. I’m still shocked that they recommended products I’ve been meaning to check out. This level of intuition and care is what makes a difference between a regular guest experience and an exceptional one. You could tell they were truly CLOCKED IN and dedicated to their roles.
• AW

  Anthony Whelan

  Apr 18, 2026
  1.0
  Never shop here. Management is absolutely atrocious. I've seen them yell at their staff numerous times. I've heard multiple horror stories about how management treats their staff. Management is clearly disorganized and lack basic empathy skills. Shop at another Sephora / Online. Don't support bad business practices.
• SS

  Sara Steedman

  Apr 7, 2026
  1.0
  My experience with Sephora has regrettably deteriorated to a level that compels formal criticism. During a recent in-store visit, I attended for the lawful purpose of exchanging a product, an entitlement expressly afforded to consumers under Sephora stated policies and widely recognised principles of consumer protection. The interaction with a cashier identified as Arash was, however, wholly unsatisfactory. His manner was conspicuously condescending, and his conduct conveyed an unwarranted reluctance to facilitate a routine exchange. The tone adopted was neither professional nor consistent with the standard of service one is entitled to expect from a retailer of Sephora purported standing. It is both perplexing and unacceptable that a process as fundamental as a return or exchange is rendered unnecessarily onerous. Such practices undermine the very commercial rationale upon which Sephora operates, namely, to provide consumers with a degree of assurance and flexibility that is not ordinarily available when purchasing directly from suppliers. If Sephora elects to erode this advantage by introducing friction into exchanges and refunds, it effectively negates a principal incentive for patronage. This concern is further exacerbated by the apparent withdrawal of complimentary samples, a benefit historically integral to the Sephora retail proposition. The cumulative effect of restricting samples whilst simultaneously impeding returns and exchanges raises a legitimate question as to the continued value of purchasing through Sephora as opposed to procuring products directly from suppliers, many of whom offer both sampling opportunities and preferential pricing structures. In addition, I note with considerable dissatisfaction that my membership status was reduced from Rouge to VIB without prior notification or any discernible justification. Such unilateral action lacks transparency and is inconsistent with reasonable expectations of fair dealing. Moreover, the limitation imposed on the utilisation of accrued points outside Canada is both arbitrary and inequitable, particularly for customers who engage with the brand on an international basis. Taken collectively, these matters reflect a troubling departure from acceptable standards of customer service, fairness, and commercial integrity. Sephora would be well advised to reassess its current practices and restore the fundamental benefits and professional conduct that customers are entitled to expect. Sephora must do better.

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