SEPHORA

Reviews

• SA

  Sharon Alleyne

  3 days ago
  5.0
  My experience here was great, the attendant was knowledgable and answered my questions and the product I bought was exactly what I needed.
• OR

  Ollie Ronan

  3 days ago
  5.0
  Andra did my makeup for my friend's wedding last weekend and did a phenomenal job. She was friendly and kind, attentive to the specific details I wanted in my makeup, talented, and clearly knowledgeable about the products she was using.
• HC

  Heena Chawla

  Sep 28, 2026
  1.0
  Staff is so unwelcoming and try to ignore you or just pretending like they didn’t even see you while you wave or call them for help… I missed my birthday gift as i was on my maternity days during that month,,, i bought makeup stuff worth $300 and when i asked for my birthday gift then she gave me excuse that they are running out of it… but on the next counter a customer claimed the birthday gift and i said how come she claimed it.. they said it’s for September borns only… then i said why did you lie? She was confused with her answer and said we are not allowed to give it since your birthday was in july… i usually claim it from other locations but this location is different
• KH

  Kelly Harrington

  Sep 24, 2026
  1.0
  This store is pathetic! The staff need retraining on customer service. I wanted to buy a concealer for my melasma. Unsure of the shade, I was given 2 colours & applicators & told to go try them in a mirror. After 15 minutes & no follow up, I put them back & cashed out. At the cash, I had to tell the woman I had a birthday credit. Seriously?!?!? If I hadn’t mentioned it, they would never have brought it up. Absolutely disgusting customer service. This is likely the 6th time this year I have had poor customer service, finally addressing it, left & posting a review. Do better!! Your staff need lessons on how to treat customers.
• CC

  Corrina

  Sep 6, 2026
  1.0
  Can't believe the lack of customer service and empathy by staff and the manager- not to mention the lack for care or initiative to help you find a shade or product. While trying to return a high end product that I only had for 4 months and it didnt hold up (cracks started from week , and now disintegrating). I was shocked to be told that sephora changed their return policy to only 30 days. I am not someone who has even done many returns over the years as a rouge status member, but being told there is nothing that can be done because its over 30 days while the product clearly has some problems not holding up (staff even validated that this isnt normal for a powder to do) but im told nothing can be done for me. I was so discouraged and became tearful while expressing how I cant understand not standing behind your products and the staff literally just walked away from me. Such a lack of care and empathy. I am going to explore a different store to get my high end makeup. What really confused me was that during my last visit to the store (2 weeks before) i heard a staff at cash say to a customer that "it's been past 30 days so we will do store credit " like??? I brought this up and the manager denied it and made a stupid comment that they don't even have the product I was returning in store. 🤦🏻‍♀️🤦🏻‍♀️ While im sure there are people who have wrecked the return policy for the rest of us, i feel if the integrity of the product is an issue it should be eligible for a return. Do better sephora, and for this location, staff should be more empathetic and validating in these situations vs walking away while a customer is upset and confused.

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