SEPHORA

Reviews

• LM

  Li Mostovaya

  Aug 23, 2026
  2.0
  Very disappointed with this Sephora location. This is not the first time I’ve spent over $700 in a single purchase here, and they never give even one sample. I’ve honestly never experienced this anywhere else. Are you really that stingy with samples? At other Sephora locations, they always give you at least something. And I’m not even talking about online orders — there, even with a $200 purchase, you get samples. My friend and I spent almost $1,000 at this location, and we didn’t receive a single sample. Very disappointing. I will not be coming back to this location again.
• MJ

  Mike J

  Aug 11, 2026
  1.0
  Not impressed by the stuck up attitudes at these type of stores. Going to grab a gift for my girlfriend and asking questions becomes an ego war. You ask some of the women that work there questions and they respond as if they’re better than everyone. You can’t even say thank you to them because they have this entitled look on their face and they don’t have the decency to respond to someone that just asked a question. Working at Sephora is being treated like they’re the kardashians in there. I saw no one genuine workers in there that did not have a huge ego. When we are asking questions in the store - do not treat us as if we are hitting on you. Yes your ego is out of hand
• BB

  Basil Bharoka

  Aug 8, 2026
  1.0
  Worst experience at sephora ever due to employee named Hira, the other employees were so nice and so helpful and then she just turned the whole experience around. No need to be so rude and unhelpful, she was lucky we are Canadian and didnt cause a scene but I won’t be returning to this Sephora due to this experience.
• SH

  S H

  Jul 30, 2026
  1.0
  I was just at the Sephora at Oakville and I am incredibly disappointed by their customer service. I find them to be blatantly disinterested in you requests and have zero motivation to actually help you. I had to go hunting for reps to ask them for feedback on the products I had used. They wouldn’t even come by the station to check in etc, if you had questions, they pass you on to someone else or tell you they will get you someone and just never show up again. This happened to me three times. I was patient until then, finally, my next ‘pass on’ I stood my ground and mentioned that I had to get my kids and really needed help to pick my products. I found them sitting in little corners and chatting, approaching them was uncomfortable and the one girl looked like I had disturbed her. Lastly - the store was not busy at all, there was no excuse for anyone to provide better customer service. At least, a smile to show that they are in fact interested in helping you. So disappointed.
• AA

  aiz

  Jul 8, 2026
  1.0
  I had an extremely disappointing experience at the Oakville Place Sephora. From the beginning of our interaction, Abi was rude, dismissive, and unprofessional. Rather than providing the level of customer service I expect from Sephora, she made me feel unwelcome throughout the entire interaction. Going through the other reviews I’m not surprised other people had unpleasant experiences. What was most shocking was that, by the end of our conversation, she swore at me. This is completely unacceptable behavior from someone working in customer service and is not how any customer should be treated. I contacted the store manager, Michelle, hoping my concerns would be taken seriously. Unfortunately, my complaint was completely dismissed, and no next steps were made to address what had happened or make the situation right. This experience fell far below Sephora’s standards of customer service. I left feeling disrespected and extremely disappointed.