L'Occitane en Provence

Reviews

• MX

  May X

  4 days ago
  5.0
  I was helped by Lily and she was amazing. Excellent customer service. I would come back just for her.
• JD

  jazz dehal

  Aug 3, 2026
  1.0
  I have been a loyal Octane customer for quite some time. Although your products are a premium investment, I have continued to support your business because I have always believed that the quality of your service would reflect the quality of the brand. Unfortunately, my experience today did not align with those expectations. From the moment I entered the store, my interaction with Sandy left me feeling unwelcome. I was not properly acknowledged, I felt overlooked, and my questions and presence seemed to be treated as an inconvenience rather than an opportunity to assist a returning customer. It was an experience that left me feeling genuinely disappointed. Everyone can have an off day, and I appreciate that customer-facing roles can be demanding. However, professionalism, courtesy, and respect are the foundation of a positive customer experience—particularly in a premium retail environment. Those standards should remain consistent regardless of the circumstances. What concerns me most is that I have heard, on more than one occasion over the years, explanations from other staff members suggesting that Sandy’s personal or medical circumstances account for these interactions. While I have every sympathy for anyone navigating personal challenges, they should not become an ongoing explanation for customer experiences that consistently fall below the standard your brand represents. Supporting employees and maintaining an exceptional customer experience are both responsibilities of a well-managed organization. Every employee who interacts with customers becomes an extension of the company’s values. As a result, repeated experiences of this nature inevitably influence how customers perceive the organization as a whole. Customer loyalty is built not only through quality products, but through every interaction that reinforces trust, professionalism, and respect. It is genuinely disappointing that an experience like this has overshadowed years of loyalty. I never expected to leave your store feeling dismissed simply for coming in to browse and make a purchase. Regrettably, today’s visit has caused me to reconsider whether I will continue supporting Octane in the future. I am sharing this feedback not out of frustration alone, but because I believe organizations benefit from honest feedback when the customer experience no longer reflects the standards they aspire to uphold. I hope this perspective is helpful as you continue evaluating how your brand is represented at the store level.
• AT

  anne tyers

  Aug 3, 2026
  1.0
  I have been a loyal customer of Low Ten Burlington since the store first opened, and I have always enjoyed shopping here. Unfortunately, my repeated interactions with Sandy have consistently left me feeling unwelcome. On one occasion, I felt that I was treated differently because of my race. Whether intentional or not, the interaction made me feel singled out and deeply uncomfortable. On other visits, Sandy has spoken to me in a condescending and dismissive manner, making me feel as though I didn't have the same right to shop there as every other customer. As someone who has spent a significant amount of money at this store over the years—and who has often chosen to shop when Sandy is working—I find it disappointing that my loyalty has been met with repeated negative experiences. I hope management takes customer concerns seriously and ensures every customer is treated with professionalism and respect.
• JS

  Janet Saliba

  May 22, 2026
  1.0
  I absolutely love their almond products, but their customer service has been horrible. Yesterday was yet another issue with this company. I went into their Oakville location to return a product purchased online 32 days ago. I understand their return policy is 30 days but I couldn’t get there sooner because a close friend of mine passed away. I was told that after 30 days “the system can’t process a return,” which I honestly find hard to believe. It’s an excuse they’ve made up. Even so, a 2-day grace period under the circumstances would have been the compassionate thing to do. I’ve been a loyal customer for years and this is the kind of treatment I receive. Very disappointing. Shame on them! Issue before this. I had purchased a tube of the shea cream and the tube starting to crack and the product was seeping out of the cracks . When I called customer service to tell them about this issue they offered me a $15 credit. On a high priced product, they should have replaced it. I won’t be purchasing from this crappy company again.
• MM

  Maria Mello

  Nov 6, 2024
  5.0
  I had the most amazing experience with the Store manager today! I had a specific budget and she helps me find the exact gift with lots of patience and kindness. Thank you Samantha Watson for the experience! Looking forward for my next visit!