SEPHORA

Reviews

• SF

  Sharon Friedberg

  5 days ago
  2.0
  The staff were helpful but two items I came in to get were discontinued or sold out. I left empty handed.
• SB

  Sarah Baldeo

  Oct 3, 2026
  1.0
  I was extremely disappointed with my experience at this location. One of the employees ( brown girl short hair heavymakeup) was incredibly rude and dismissive toward me, and the way she spoke to me made me feel very uncomfortable and unwelcome. I genuinely question how someone who lacks basic professionalism, respect, and courtesy toward other women can be representing an establishment that should be about helping and embracing its customers. No customer should be made to feel judged or looked down upon when they walk into a store. I strongly encourage management to remind employees that every customer deserves to be treated with humility, respect, and professionalism, regardless of who they are or how they may be perceived. That being said, I want to give a special shout-out to Maryam, who was absolutely wonderful. She helped me with my large purchase and made me feel comfortable throughout the experience. She was professional, kind, and genuinely helpful. Her customer service stood out in a very positive way. Unfortunately, because of the way I was treated by the other employee, I would not feel comfortable purchasing from this location again. I hope management takes this feedback seriously and addresses the issue appropriately.
• SS

  shan

  Sep 25, 2026
  5.0
  Absolutely amazing customer service. I had a big purchase with my friend and they were more than welcome to help us out. Will DEFINITELY return. :)
• SH

  Susan Hunt

  Sep 25, 2026
  2.0
  I went into Sephora at Don Mills and asked for makeup manufactured in Canada. They had no clue. Did not even promote Laura Mercier. They missed opportunity to suggest European brand (anything non US). Get with the program! Shoppers staff was much more knowledgeable in this regard.
• KG

  Kimberly Gayle

  Sep 13, 2026
  3.0
  Today I went to pick up an order, but was with someone who wanted to test a foundation/skin tint. We ended up testing 2 swatches of the same foundation on the neck - one had a grey undertone, and the other had a red undertone, but the person's complexion had more yellow in it. The person I was with told the worker not to put anything on their face, and to only swatch on the neck. The worker swatched on the neck with a brush from her satchel, and tried bringing product on the face. We told her no. Then when I was asked for my opinion in the peoduct, the worker went over to grab a makeup wedge to try putting more product on the person's face ... again. I had to step in an mention that the person just had a procedure done, so nothing should go on their face. Did it really need to get to that? We went to the window to check out the foundation, and it was clear that both swatches were not the right fit. I mentioned this to the worker, and asked if a sample could be given instead, but then she kept saying that we should just buy it and return if it didn't work. The person I was with mentioned that she already buys a lot and didn't want to buy another thing that didn't work for her. So again, I asked if a sample could be given, and the worker said, you can buy it and return it. I told the worker that we would take the sample. She went over to the area to pour the sample and when she came back, she shoved it in my hand, I looked at her and said thank you, and she walked away and ignored me. It was so clear that this worker just wanted to make a sale, and go home. Had she been a bit more pleasant or even just listened, there might have actually been a purchase. I would have given 2 stars, but the interaction I had with the other staff member when grabbing my product was good, so there are no remarks there.

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