SEPHORA

Reviews

• RR

  R

  Sep 24, 2026
  1.0
  Unfriendly, & unwelcoming workers. The poor attitude of cashiers made me leave the store. No customer service whatsoever. Keep in mind the store was not busy. Zero lineup
• SA

  Shaima Adel

  Sep 18, 2026
  1.0
  Extremely disappointing customer service at Sephora Fairview Mall I have been shopping at this Sephora location since 2019, and unfortunately, the customer service has progressively gotten worse each year. My biggest issue is the constant following and hovering while customers are trying to shop. There is a difference between being attentive and making customers feel as though they are being monitored. Too often, the sales associates seem more focused on doing the job of loss prevention than actually providing customer service. On top of that, I have repeatedly found some of the sales associates at this location to be rude, dismissive, and unnecessarily unfriendly. There is often very little warmth or basic courtesy. Customer service should mean greeting customers, genuinely offering assistance, answering questions respectfully, thanking customers for their purchase, and even asking something as simple as whether they need a bag. These are basic parts of working in customer service. Instead, the experience at this location often feels cold and uncomfortable. Even when an associate approaches to offer “help,” it can feel less like genuine assistance and more like an excuse to monitor what you are doing. Customers should not be made to feel like suspects simply because they are taking their time browsing products. I understand that retail stores have to address theft and loss prevention. I work in customer service myself, so I understand that reality very well. But loss prevention should never replace customer service. There are professional ways to protect merchandise without following, hovering over, or being rude to paying customers. After shopping here since 2019, it is extremely disappointing to see the experience deteriorate rather than improve. Sephora needs to seriously invest in customer-service training at the Fairview Mall location—particularly around professionalism, basic courtesy, and the difference between being available to help a customer and making that customer feel surveilled. Customers come to Sephora to shop, not to feel watched, judged, or unwelcome.
• NT

  Niki Toussi

  Sep 5, 2026
  1.0
  Absolutely disgusting service. After being a loyal customer for 5 years with a stacked account history I will never shop from here again. On August 31, I purchased a Anua moisturizer for almost 40 dollars from the express checkout. I gave my account details and was told I would expect an emailed receipt. Of course as a costumer I am expecting this transaction to be in my account history AND to receive an emailed receipt. When I went to return the item I was shocked as the employee notified me that the transaction was not at all in my account. When I checked my email, I was also shocked to see no email of that transaction. All because an employee did not listen and put the account details in I cannot return this item at all under no circumstances. I even showed my card records and they did not accept that. At this Sephora we received terrible service all because of a mistake that THEY made, and we now have to pay the consequences. They also made the argument that this was a debit purchase and they cannot track this purchase. This argument is ridiculous and irrelevant because at the end of the day I have the card records that I SPENT the money AND it was their mistake at the end of the day. I will not be shopping from any Sephora again and we left the product at the this location because we didn’t even want the product. I am appalled by this situation.
• MM

  M

  Sep 2, 2026
  1.0
  I’m extremely disappointed with my recent experience at Sephora. I went into the store expecting to receive basic assistance and knowledgeable customer service, but unfortunately, I left feeling completely ignored and unsupported. The store itself was honestly in a very poor and unclean condition. The testers and displays were messy, products were touched and handled everywhere, and the overall environment felt disgustingly dirty and unorganized. For a beauty retailer where customers are constantly testing products and touching items, cleanliness should be a basic priority, yet the store did not feel hygienic or well maintained at all. What made the experience even more frustrating was the lack of assistance from the staff. I specifically asked for help finding a product and wanted a recommendation based on what I was looking for, but instead of actually taking the time to understand my needs, I was pointed in a general direction and essentially told to order online. I expected the staff to have at least a basic level of product knowledge and to be able to offer alternatives or recommendations, especially when I was specifically asking for assistance. Instead, I felt like I was inconveniencing them by asking for help. I understand that stores can be busy, but there is a huge difference between being busy and providing poor customer service. The combination of the unclean environment, messy testers, lack of product knowledge, and inability or unwillingness of staff to properly assist me made the entire experience extremely disappointing. Sephora is supposed to be a place where customers can explore products, receive recommendations, and enjoy the shopping experience, but this visit was the complete opposite. I genuinely hope management takes this feedback seriously because the condition of the store and the level of customer service I experienced were nowhere near what I would expect from Sephora.
• AA

  Amanda

  Aug 22, 2026
  1.0
  UNSAFE AND UNCLEAN One of the most unpleasant shopping experiences I’ve ever had and I will be reaching out to the corporate team over this. I went to this location August 22, over by the rhode section there was a huge spill of serum or lotion of some kind on the floor and my friend had stepped in it and slid completely across the floor nearly falling and hitting his head, we mentioned the spill to the employee and she didn’t care in the slightest, I asked to talk to a manager and was waiting around just for a manager to never approach me or even come by, after about 20 minutes I decided to just continue my shopping so I could leave because I was starting to get really angry I asked a different employee to assist me finding the item I needed and then said to me “I’m busy right now” I immediately left after that, Sephora needs to take accountability for the lack of safety in the store and the disrespectful, employees that lie your face. DO BETTER and take the safety of your customers seriously, people spend hundreds of dollars in your store and you can’t even meet basic safety and cleanliness standards