SEPHORA

Reviews

• LL

  Lenochka

  1 day ago
  1.0
  Absolutely horrible costumer service.
• SG

  Sienna Goberis

  Jul 26, 2026
  1.0
  Workers suck!! I asked for helped and they ignore me, with a horrible attitude. Don't recommended this Sephora!!!
• PP

  pinkuchanti

  Jul 25, 2026
  5.0
  Guy me .get for some.body Great place Great products And more Great Staff
• CS

  Chanel Simms

  Jul 9, 2026
  5.0
  We had an exceptional experience with Sophia, the NARS representative inside Sephora at Fairview Mall. From the moment we approached her, she was warm, welcoming, and genuinely interested in helping us find the right products. Sophia is incredibly knowledgeable about the  NARS line and took the time to understand our skin tone, preferences, and what we were hoping to achieve. She never made us feel rushed or pressured to buy anything. Instead, she patiently answered all of our questions, explained the products clearly, and offered thoughtful recommendations that were perfect for both of us. What stood out most was her professionalism, kindness, and passion for customer service. She made the entire experience enjoyable and personalized, and we both left feeling confident in the purchases. It’s rare to come across someone who combines product expertise with such genuine care for their customers. If you’re visiting Sephora Fairview Mall, we highly recommend asking for Sophia the NARS representative. She is a true asset to the NARS and Sephora team, and she made our shopping experience one of the best we’ve had. Thank you, Sophia, for going above and beyond! Lisa & Chanel
• PL

  Prila Lexcla

  Jul 6, 2026
  1.0
  Complaint Regarding Customer Service Experience at Sephora on July 6, 2026 Hello Sephora Customer Service, I am writing to share my disappointing experience at Sephora on Monday, July 6, 2026. I visited the store with my friend and went to the One/Size section because I was looking for a setting spray. I was unable to find the product I was looking for, so I approached an employee and politely asked if she could help me. From the beginning of the interaction, I felt that the employee was being dismissive and unwelcoming. Before I had even fully explained what I was looking for, her facial expressions and body language made me feel uncomfortable. When I asked about the setting spray, she responded by saying that the products I was looking at were serums and not setting sprays. However, I believed they were setting sprays, and the way she responded felt rude rather than helpful. Throughout the interaction, I felt as though she was not interested in assisting me. Her tone, expressions, and body language made me feel uncomfortable and unwelcome as a customer. After the encounter, I told my friend that I wanted to leave because of how uncomfortable I felt, and we left the store shortly afterward. I also want to mention that I am a Black customer and a person of color. Because of the way I was treated during this interaction, I left feeling like I may have been treated differently because of my race. I cannot speak to the employee’s intentions, but the experience made me feel singled out and uncomfortable, which made the situation much more upsetting. After leaving, my friend told me that she had noticed the employee looking at me and giving me an unfriendly expression even before I approached her, which added to how uncomfortable the interaction felt. I understand that employees may have difficult days, but every customer deserves to be treated with respect, kindness, and professionalism. I hope this feedback is taken seriously and that this situation is reviewed appropriately. Thank you for taking the time to look into my concern. I would appreciate a response regarding this matter.