SEPHORA

Reviews

• KK

  Kim

  Aug 7, 2026
  2.0
  I had the weirdest experience at Sephora Yorkdale yesterday, I had to share. Middle of a Thursday, I was wandering through the store. I like wandering and finding products that I am convinced will change my life. I spend a stupid amount at Sephora and I normally love interacting with the staff. They are usually very knowledgeable and enthusiastic. So, a guy dressed like a typical Sephora associate comes up to me and gives me the hard sell on Olaplex. Like, I had to flee from him twice hard sell. I go to another part of the store and am reading a product. Another sales associate approaches me, talks about the product, pivots to the one next to it, starts talking about their deodorant and then tells me she hates that one but Salt and Stone has this deodorant that “changed her life” and gives me this big song and dance about “her experience”. I’m curious so I follow her over, and get a weirdly hard sell. I grab one and as I am walking away, I see her put something into a bag under a pop up Salt and Stone display and it becomes clear that she is a rep. The whole experience just rubbed me COMPLETELY the wrong way (hard to tell, I’m sure). First off the sell was so hard it was uncomfortable and the pretending to be a member of the Sephora just seemed gross. I’m really disappointed that Sephora did this and I left without buying what I went in for (also didn’t get the deodorant) so it clearly didn’t have the intended result.
• NN

  Nancy

  Apr 18, 2026
  5.0
  I just wanted to take a moment to sincerely appreciate Ashmeet for the incredible service she provided during my visit to Sephora. It was very busy in the store yesterday, but even with everything going on, she stayed calm, kind, and genuinely helpful throughout the entire experience. From the very beginning, she was patient and welcoming while helping my mom at the Charlotte Tilbury section, making the experience feel personal and comfortable despite how hectic it was. For me, I was looking for help with a NARS foundation match. She did call for assistance from other associates, but when no one was available and I was still waiting, she noticed and stepped in herself without hesitation. That small act really stood out to me. She also went above and beyond for my mom by helping her order her foundation online since it wasn’t available in-store, and she additionally helped her find a blush that suited her perfectly. Her attention to detail and willingness to take the extra time truly made a difference. Even though it was a busy day, she still managed to help both of us with such kindness, patience, and professionalism. She didn’t have to do as much as she did, but she chose to, and it truly made our experience so much better. Thank you, Ashmeet, for your dedication, hard work, and for always treating customers with genuine care, even during a hectic shift.
• LH

  Lolita Hinton

  Apr 18, 2026
  5.0
  Alexa is an amazing!! She went above and beyoung for me they should promote her to manage level!! 🙌🏼💜
• AL

  Anita Lesan

  Apr 9, 2026
  1.0
  I had a very disappointing experience with Lexi at the Sephora Yorkdale on April 7th around 8 p.m. I came in to return a lightly used product and was assisted by a manager named Lexi. While I understand that not all returns can be accepted, the issue was not the decision, it was the way it was handled and the tone. Lexi’s tone was dismissive, condescending, and unnecessarily hostile throughout the interaction. When I politely asked if I could speak to someone else, she laughed and responded, “Oh honey, I’m the manager,” which felt belittling and unprofessional and a poor display of power play. At no point did I raise my voice or behave disrespectfully, yet I was treated in a way that left me feeling embarrassed and uncomfortable. I ultimately left the store in tears. What made the situation more concerning was witnessing similar behavior directed at another employee during my visit. Since sharing my experience ONLINE, I’ve also heard from others who have had comparable interactions. I believe customer service, especially from management should reflect professionalism and respect, regardless of the outcome of a request. I hope this location takes this feedback seriously and invests in better training and accountability moving forward.
• VH

  Vera Hart

  Apr 6, 2026
  5.0
  Ariana was soooo helpful and sweet and nice helping me pick the perfect shade and giving me time. So amazing I hope I get to see her whenever I come to the store !

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