MAC Cosmetics

Reviews

• SP

  Shirley Paquette

  Jun 3, 2026
  5.0
  I recently met with Carol at your Bayview Village store for a consultation. I’ve been a MAC customer for many years, buying from Fairview Mall until their closure. I am writing to let you know how happy I was with Carol’s service. Carol was very approachable and really knows your product line. She listens well and didn’t push products on me. Carol was also helpful in giving me samples to try, and I returned later to buy some. Carol is very focussed on the customer and an asset to your team. I felt heard and seen. She’s also a really lovely person.
• SM

  Sarah Moghal

  May 23, 2026
  5.0
  Alexis did my makeup for an event and she such a wonderful job! I was obsessed with the look! She was so kind and fun to chat with. Thanks Alexis!
• AP

  Audra Pong

  Feb 6, 2026
  5.0
  I had an amazing experience at MAC Cosmetics thanks to Alexis.S! She was incredibly helpful, patient, knowledgeable, and attentive throughout the whole Makeup Class/Session. I loved her positive energy, and professionalism. She made me feel so comfortable, never rushed, and genuinely cared about helping me choose the right colours and products. Thank you so much, Alexis. I’ll definitely refer you to my friends and family. I will definitely be back because of you!
• FT

  Fereshte Talaei

  Jul 8, 2025
  2.0
  I’ve been a loyal MAC customer for several years, but my recent experience at the Bayview Village location was incredibly disappointing. We had a makeup appointment booked for 5:30 PM. Due to an unexpected road closure near Bayview Mall due to an accident , we arrived at 5:40. We explained that we were heading to a party right after and didn’t have any makeup tools with us—we were relying entirely on this appointment. Still, the staff made no effort to accommodate us. We were immediately told we could only choose either eyes or face, and the tone was cold and rushed. It felt like they simply didn’t care how this would affect the rest of our evening. Afterward, I shared our experience with the MAC representative who had booked us, and she told me the manager was waiting for my call to discuss the issue. I called him, hoping there might be some gesture of goodwill or an offer to make up for what had happened. Or At least an apology…But the manager didn’t offer anything at all. He simply repeated what the staff had already said, and the entire call—10 to 15 minutes of it—felt like a complete waste of time. If you’re going to book customers that close to closing time, at the very least, be upfront about how strict the timing is. Better yet, show some empathy. Sadly, there was none here. The lack of flexibility, care, and follow-through was disappointing on every level. Very poor customer service, especially for loyal customers who’ve supported the brand for years.
• AR

  Andrea R

  Oct 4, 2018
  5.0
  Honestly the most knowledgeable and professional team I have ever experienced in the cosmetic industry! All the girls at this location are amazing truly. Faranak is the make up artist I use mostly because I love a full brow and a lot of eye make up blended to perfection✨She gets it beyond perfection every time 👌👌 If you are particular with having a specific look, I highly recommend you visit the MAC at Bayview Village all day long!!