SEPHORA

Reviews

• MS

  Mahgol Saadat

  5 days ago
  1.0
  Shockingly unprofessional customer service from Emily (cashier) and Elisa (the so-called manager on duty). The issue was never the exchange policy, but their complete lack of professionalism, basic courtesy, and proper training.
• MS

  Masi Shoa

  Oct 5, 2026
  1.0
  For such a cheap birthday gift , it was non sense show from staff. I’m in a 2 weeks after my birthday , they said you passed it , so ridiculous
• HH

  Hannah Hutley

  Sep 30, 2026
  1.0
  I’ve been shopping at Sephora for as long as I can remember and am currently at the highest Beauty Insider tier. In all my years as a customer, I have never been treated as poorly at a Sephora location as I was today. I completely understand that situations happen, but what matters is how those situations are communicated and handled. Unfortunately, my interactions with three different employees today were incredibly disrespectful and dismissive, to the point that I no longer feel comfortable returning to this location. I waited approximately 20 minutes in the store hoping to receive assistance with a colour match, but no one came to help me. I ultimately selected and purchased two products without receiving any assistance. As I was leaving the store, I was approached by an employee whose manner toward me was unnecessarily disrespectful and left me extremely disappointed. After leaving, I called the store because I didn’t even feel comfortable going back in to speak with a manager. I waited on hold for more than 20 minutes before finally speaking with someone, only to feel belittled and treated as though my concerns were irrelevant. I wasn’t calling to argue or create a bigger issue—I simply wanted my experience to be acknowledged and an apology for the way I had been treated. After being a loyal Sephora customer for so many years, I am incredibly disappointed that interactions with three separate employees were handled this way. At this point, I would rather purchase directly from the individual brands than continue supporting Sephora when this is how a long-standing customer is treated.
• MS

  mona shahsavan

  Sep 17, 2026
  5.0
  I had such a great experience with Paniz at Sephora! She was incredibly patient, helpful, and knowledgeable. She took the time to understand exactly what I was looking for and guided me through everything, including things I didn’t know before. I really appreciated how kind and attentive she was throughout the whole experience. I’m so grateful for her help and definitely recommend asking for Paniz if you visit Sephora! 💕✨
• AM

  ari moni

  Sep 5, 2026
  2.0
  Although i’ll give an extra star just because of the excellent and professional customer service i receive when i go to this location, when i went today this time was quite weird… The woman at the perfume section with redish/brownish hair and bright blue eyes kind of threw me off. i get that people are tired after long hours but this was genuinely so odd and i had never had this happen to me at this location. first when i asked her where this specific perfume was she directed me (nothing special). second when i asked her if she was able to get me a new tester so i can smell it she flat out said harshly “we don’t do refills”. cool.. kinda threw me off with her tone. because i was being nice and didn’t expect it. so she went to the back and sprayed the paper with it and went back and gave it to me and walked away immediately. Then i asked politely if i was able to get a box of the perfume i wanted. she turned around with her eyes wide open like she seemed bothered that i was talking to her and she grabbed it for me. When she got it she showed me the box i said thank you while i was about to grab it then proceeded to walk away immediately from me with no explanation and puts the perfume on the cash register table and doesn’t say a word.. i don’t know if she had the assumption that i was gonna steal it? but regardless she could of said a simple sentence like “I’ll bring this to the counter and have them ring it up for you”. But no.. just flat out rude and didn’t give me any communication with it while i just followed her when she had the box because i was confused. one again, i had great experiences with this location but that was just so weird and uncalled for.

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