SEPHORA

Reviews

• AT

  abena taylor

  Apr 19, 2026
  2.0
  They never have samples. It's been 5 consecutive times that staff tells me, they don't have samples. In her words she's like we never get samples. That's not what sephora is about, unless sephora is going against their own policy. I've spent thousands, just samples this particular location never does, but others have it.
• RS

  Randa Salim

  Apr 18, 2026
  5.0
  Best branch in London Ontario in terms of everything
• EF

  Ella Farrell

  Apr 14, 2026
  5.0
  This is my favourite Sephora to go to, they are always so kind and welcoming. Nikki is absolutely amazing and went above and beyond to help us, her customer service skills are incredible!
• JJ

  J Joudrey

  Apr 13, 2026
  1.0
  April 13 2026 approximately 11am-12pm I purchased a $40 phlur body spray that I’ve used maybe 10 times. The pump stopped working so I went in to see if I could exchange it. The associate (she was wearing a headset so not sure if she was the manager) met me at the door asking why I was there which I found off putting as I was pretty much still standing in the doorway and it is Sephora Days so I might have actually wanted to shop if she wasn’t gate keeping. When I told her my issue she said if it had been more than 30 days they couldn’t exchange it. Fine, no problem. I fully understand policies. The manner in which she spoke to me was baffling. She was not helpful, not kind, offered no alternate solution to an almost full bottle of spray other than to suggest I buy a new lid from the dollar store. She could have offered to see if any of the tester bottles were empty so we could have one of the lids they would be throwing in the garbage anyway, she could have suggested I reach out to phlur to see if I can order a new lid, she could have literally said anything to indicate she wanted to help me find a solution. She didn’t ask if there was anything else she could help with, didn’t smile, didn’t say “have a nice day” just rudely essentially ushered me back out the doorway I was still standing in. Pretty shocking that a store I generally spend about $1000 a year at would lose a customer over a $40 exchange, or at least some decent customer interaction when explaining to me why I couldn’t exchange it. I’m extremely disappointed in the way I was treated. I have been to that location before and while their customer service is not up to the standards of other locations I’ve been to, this time was outright rude and condescending. I have two daughters and a daughter in law, myself, my three sisters and all of my friends shop at Sephora and I will absolutely be telling everyone I know how bad the service is at that location and how poorly I was treated for something that could have easily been turned into a positive experience.
• JH

  J How

  Apr 11, 2026
  1.0
  I was in the Westmont store yesterday and I was not impressed. I found it absolutely ridiculous the amount of staff just wandering around avoiding eye contact with customers! I helped myself and would have left but this is the only place I can find a foundation I wanted. Anyways people you work in a cosmetic store your knowledge base should be superior and you should educate and help customers if you can't find another job please.