SEPHORA

Reviews

• JM

  Jasmeen Malik

  6 days ago
  1.0
  i went to white oak location with my two kids and my friend, one of there employee named reet behaved really bad with us. i was standing with my kids on side she wanted to pass by she said excuse me i said am sorry am in your way, she rolled her eyes on me and when i confronted her she completely denied and started arguing we all were shocked that what’s going on. i get it she might be having bad day but don’t ever put that on your customer because people are spending their money there so please value their money and time
• CC

  Cheryl

  Sep 26, 2026
  5.0
  Today I had a skin shade match test and a trial of complexion products done for my upcoming wedding. I am beyond pleased with the experience. I had Lamar doing my shade match, makeup, and offering beauty tips and recommendations and it was truly such an incredible and fun experience and she made me feel so beautiful and welcomed and comfortable. The team there were also so enthusiastic and kind and I cannot say enough good things about my experience. Lamar and the girls at this Sephora please never lose those excellent customer service skills you are amazing!
• NN

  Nida

  Sep 25, 2026
  1.0
  Will not return here or recommend to anyone, very disappointing experience. I returned an order around 8:30pm on September 24 and was assisted by a manager with pink hair. My return was within 30 days and eligible for a refund to my original payment, yet the manager who decided to not follow company policy, in a rude and condescending tone, said she could only give a merchandise card. Knowing the company policy I asked for a refund to the original payment, but the manager said she’ll only do what she said. I had no other choice according to this manager who was not following company policy, and then she also didn’t tell me the card was in store only. I shop mostly online so when I asked her whether I could use it online, in a rude and dismissive tone she said she “can’t do anything about it now”. I left extremely upset, feeling invaluable as a customer. I wasn’t spoken or treated with respect, and there was a lack of communication and customer care. Managers should follow company policy, have positive customer service skills, treat customers with respect, and be transparent and honest about the options available to the customer and offer them. This manager was rude and condescending and didn’t follow company policy. So, after this very upsetting and disappointing customer service experience, I will not be returning or recommending anyone here.
• EA

  Erin Elizabeth Ann

  Sep 18, 2026
  2.0
  Was in a while back with my daughters for back to school and birthday shopping ,but ignored by a store associate with the name tag Naïf ?? We were luckily helped by someone who was very friendly and efficient who noticed my girls and I eventually!! Daughters bought some things with their birthday money ,wish we remembered the nice associate’s name because more salespeople should be like her instead of ignoring and not being there for customers. I want to say Ashley …but I’m not 100% sure anyway big thank you for the help from the one helpful individual!
• SS

  Sydney

  Sep 10, 2026
  5.0
  TLDR: Great experience for a neurodivergent woman with extreme sensory and social issues. 11am no crowd. Helpful workers. Overwhelming perfume smell I haven't bought something in a Sephora store in probably almost 10 years. It's always so busy and loud and very overstimulating. I went yesterday (around 11am) because I finally admitted to myself I needed a shade match for a concealer. Everyone working there were so sweet, even the asset protection worker was so friendly and greeted everyone with a gorgeous, warm smile. I think his name was Prince. I was helped personally by a woman named Amy, as I understand it I think she may be a district manager or supervisor. She listened to my very picky list of brands I do and don't want to support. She also listened to my plight about my facial hair and acne concerns and took such care with explaining which colour of concealer she was choosing for me AND WHY. Having her help was a fabulous experience. I was able to shop around after her help with no one bothering me which I really appreciated. When I got to the cash register the girl who helped me (I wish I remembered her name) physically brought out the birthday gift options that were available instead of just asking which one I wanted which was wonderful. She also physically got out two 500 point perks I was eligible for instead of just asking if I wanted to redeem my point. She was so kind. All and all it was a fabulous experience. I will definitely be going back to this Sephora again around this time. There weren't many customers in and it was so much more relaxing than I've come to know from Sephora's lately. I will say the smell of Sephora is always so overwhelming and I hope they're able to do something about that in the future. But that's me being picky now lol

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