Lush Cosmetics London

Reviews

• BB

  Blake

  4 days ago
  5.0
  Friendly staff, ethical products, earth friendly, and handmade. More businesses need to be like this.
• HK

  Hope Kowalchuk

  Feb 7, 2026
  5.0
  Some of the best people working at this store. a lovely worker named Casper helped me get exactly what I was looking for and even showed/told me of other things I would be interested in and helped me download the new point system i didnt know they had! Cant wait to go back again😊
• TZ

  Tracy Zurbrigg

  Jan 24, 2026
  5.0
  Ladies at the white oaks mall location were amazing and so helpful. They walked me through the new lush rewards program and helped me select my gifts. I so love lush, and will certainly be back in the future.
• AA

  Alaa Alsafadi

  Jan 11, 2026
  1.0
  This was the worst customer service I have ever experienced. The employee working at the store was extremely rude. At first, I thought she might be annoyed because my child was smelling some of the products, which I could understand. However, her attitude became much worse at checkout. She avoided eye contact completely, did not acknowledge me while serving me, and when I asked for a bag, she handed it to me without looking at me at all. I even asked if she was okay, and she did not respond at first. When she finally answered “yes,” she still avoided eye contact. What made this experience even more upsetting was seeing her treat other customers before me with kindness, smiling and chatting with them. Because of this behavior, I will not be returning to this store, even though the products themselves seem nice. If it were possible, I would give zero stars for the service I received today.
• KJ

  Katie Jewell

  Oct 27, 2018
  5.0
  All the staff are so helpful and welcoming. You walk in and everyone is smiling and eager to help you. I love coming in. The products are amazing!