SEPHORA

Reviews

• GD

  Gagan deep

  Aug 20, 2026
  1.0
  When I tried to redeem my birthday gift (my birthday is in August), the manager first claimed I had to wait two weeks after my birthday. Then she changed her store story and claimed I had already redeemed it in January. Once I provided my phone number to update my email and the correct birthday information popped up on her screen proving I hadn't redeemed it, her attitude completely shifted. she was apologizing in sarcasm too, she became defensive and visibly angry. As I was leaving, she gave me an aggressive "happy birthday" remark. Completely untrained in basic customer service and conflict resolution. A manager should be able to handle a simple system lookup without taking out their frustration on customers.
• JB

  Janice B

  Aug 1, 2026
  5.0
  I needed all new makeup and my knowledge is basic, Sue was amazing and patient with helping me get all the right products for my skin and shades that I can utilize everyday. Thanks Sue for being awesome I will forever adoringly call you ‘Donna’ ☺️😉 thanks for making this shopping experience easy and enjoyable!
• RK

  Ruby Kurta

  Jul 31, 2026
  5.0
  They got to me fast and helped me find cost efficient products with the match to my need. I thank Sue for the help with skin care and makeup. Great service and products
• AA

  Azurite

  Jul 23, 2026
  5.0
  I wasn’t having a good day and I really wanted to be left alone. Some of the employees came up to me but I wasn’t interested. I was in an aisle looking at some lipstick and overheard an employee talking to a customer and she sounded so nice and helpful. They were both laughing and having a good time. I could tell she was very good at her job so when she was free, I asked her if she could help me. She was really nice and didn’t rush me or get impatient or pressure me to buy anything and helped me find the perfect lipstick plus a blush, highlighter and mascara. I left the store feeling so much better than when I went in. Thank you Sue. You are a beautiful ray of sunshine!
• SK

  Simranjot Kaur

  Jul 12, 2026
  5.0
  I visited this Sephora location for the first time, and I had such a wonderful experience. Everyone was welcoming, friendly, and made me feel comfortable from the moment I walked in. A special thank you to Emily, who went above and beyond to help me. She was incredibly patient, kind, and genuinely cared about helping me find the right products for my skin. I had so many questions about my skin concerns, and she took the time to answer each one in detail without making me feel rushed. She carefully listened to my concerns, scanned my skin, explained the results, and recommended products that were actually suited to my skin’s needs instead of just trying to sell me something. Her knowledge, honesty, and personalized recommendations made me feel confident about my skincare choices. Customer service like this is hard to find, and Emily truly made my first visit memorable. I live about 35 km away, but because of this amazing experience, I’ll gladly travel back to this location just to shop with Emily again. Highly recommend this Sephora location, especially if you have skincare concerns and want genuine, knowledgeable assistance. Thank you, Emily, for making my visit such a positive one!