Visit us at M·A·C Sherway Gardens, Etobicoke to shop best-sellers and new must-haves. Need your products ASAP? Call your local store (416) 695-2473 or select Buy Online, Pick Up In-Store or Same-Day Delivery at checkout.
Today, September 24, 2026, I had a very disappointing experience at MAC Cosmetics in Sherway Gardens Mall. I went in because I wanted to exchange a product and was confused about the shade I usually purchase because MAC has changed its branding and packaging. I was simply trying to explain my situation and get some assistance.
Unfortunately, both the manager and the employee seemed eager to dismiss me before I was even given the opportunity to properly explain myself. I found the attitude and overall interaction very uncomfortable and unwelcoming.
I usually shop at Sephora, and I often dread entering this MAC location because of the attitude I have experienced and what has felt like prejudiced treatment. Customers should be given the opportunity to explain their concerns and ask questions without feeling dismissed.
After this experience, I’ll be purchasing my MAC products through Sephora or online instead. If there are sales or promotions that are limited to online purchases, I’ll simply take advantage of those rather than returning to this location.
I hope management takes this feedback seriously and looks into the customer service at this location. Everyone deserves to feel welcomed, respected, and treated fairly when shopping.
PC
Priya C
Sep 9, 2026
5.0
Kelly S was really patient, informative and knowledgeable.
RS
Rs S
Aug 29, 2026
5.0
Kanika was very generous and she nicely greeted and helped me finding exactly what I was looking for. Thanks for her support and guidance.
RS
Rania Salem
Aug 27, 2026
5.0
Amazing customer service from Shay! She went above and beyond to help me correct an error made by a previous associate. Her professionalism, patience, and willingness to help were truly appreciated. I’m very grateful for her assistance and the care she showed throughout the process. Thank you, Shay!
XG
Xenia Gonzales
Aug 16, 2026
1.0
Visited on Sat, Aug 15 between 7pm - 8pm. My friend and I really wanted to get some lipsticks, but we were completely turned off by the employee who was filming herself trying on their products. I'm not sure if she was an influencer, but we found it very unprofessional. She was filming herself trying on a lipliner and lipstick.
MAC Cosmetics is located at 25 The West Mall, Space #1102, Etobicoke, ON, M9C 1B8, Canada.
What are the store hours for MAC Cosmetics at Sherway Gardens?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does MAC Cosmetics offer in-store shopping and online ordering options?
Yes, customers can shop in-store, order online with options for pick up in-store, same-day delivery, and no-contact delivery.
Can I call the MAC Cosmetics Sherway Gardens location for product inquiries or to place an order?
Yes, you can call the local store at (416) 695-2473 for product inquiries or to place orders.
Are there any accessibility features at MAC Cosmetics Sherway Gardens?
Yes, the store has wheelchair accessible entrances and wheelchair accessible parking.
What payment methods are accepted at MAC Cosmetics Sherway Gardens?
The store accepts debit cards, mobile NFC payments, and does not require cash only payments. They do not accept personal checks.
Is same-day delivery available for orders from MAC Cosmetics Sherway Gardens?
Yes, same-day delivery is available for orders from this location.
What nearby stores can I visit at Sherway Gardens after shopping at MAC Cosmetics?
After visiting MAC Cosmetics, you can check out nearby stores like Canada Goose Sherway | The Journey, Roots, and Harry Rosen Zegna Corner for clothing shopping.
Are there any nearby dining options near MAC Cosmetics at Sherway Gardens?
Yes, nearby dining options include A-OK CAFE, McDonald's, and JOEY SHERWAY where you can enjoy a meal or snack before or after shopping.
Where can I find other beauty stores near MAC Cosmetics in Sherway Gardens?
Nearby beauty and cosmetics stores include L'OCCITANE EN PROVENCE and Benefit Cosmetics Brow Bar, great for exploring more beauty products.
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