Aveda Store

Reviews

• KM

  Kiara Mooney

  Aug 28, 2026
  5.0
  I had such an amazing experience at the Aveda store at Sherway Gardens location. ANAM was extremely helpful and knowledgeable about the products and even did a scalp evaluation on me and helped picked the best products for my situation. I’ve been using the products for a month now and my hair has never felt healthier. I can’t wait to go back for our checkup and buy more products!!
• SF

  Sterling Family

  Aug 18, 2026
  1.0
  UPDATE: The products that I purchased caused a scalp reaction after a few washes. I called the store to ask about a return. I do not have the original paper receipt but do have the credit card purchase receipt, the credit card I used to purchase, along with a text message from the sales agent on that day. They took my information (email, phone #, etc at the time of purchase, so it should be reasonably easy to find the transaction. They said that they would not do a return or exchange without the paper store receipt and WILL NOT look up past transactions to locate a prior receipt. Excellent customer service. Saima was super helpful and efficient in answering my questions. I purchased the Invati system and left with a generous bundle of samples to try. Quick, helpful, and friendly.
• RR

  Richard

  Mar 2, 2026
  1.0
  Show up at 10:30am as hours say store is open at 10 and manager is just unlocking the doors walking into the store as I asked “are you open now?” she says not till 11. Come back at 11 and manager has food all over her face and in her hair like she just rolled out of bed. When I asked the other employee who was very kind if they open at 10 or 11 she says it varies because of staff shortage. The manager piped up and said Google hours are wrong and proper hours are listed on the website, yet the website specific to the store also lists 10am. Won’t be back.
• AK

  Amna Khan

  Feb 26, 2024
  5.0
  I was so pleased by the service here i was helped by saima who was so attentive and listened to all my concerns i have extremely curly hair and she assisted me and walked through so many different options for my hair type. I felt she really provided a one on one consultation which was such a lovely experience. She spent a lot of time explaining the products to me which was super refreshing. She was also extremely courteous and kind especially because i asksed so many questions she took her time and was so patient with explaining the science of aveeda to me! As someone skeptical of hair products i was really glad for saimas level of customer service and care

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