SEPHORA

Reviews

• AN

  Arshia Nair

  Jun 8, 2026
  5.0
  Needed a new foundation after coming back from vacation 10 shades darker. Erin is an absolute godsend!!! She was super patient, helpful and genuinely excited to find my perfect match. Her energy made all the difference. I've been a customer of Sephora for a long time, and I can truly say I've never had a more positive, and fulfilling experience. I didn't feel rushed or like a burden, as other locations have made me feel sometimes. 10/10 recommend seeing her for your beauty needs. And to her manager, give the girl a raise ;)
• FJ

  Felicity Jensen

  May 19, 2026
  5.0
  I went into the store today to browse and erin helped me and chatted with me and was the best employee ever. I hope you like the needoh
• JA

  Javeria Asad

  May 4, 2026
  1.0
  Another disappointing experience at Sephora Cambridge Centre. I purchased the Dermalogica Precleanse (over $60 with tax) and returned within 10 days, but my refund was refused because staff claimed the product inside looked “grey” and different. I had only used it twice. Instead of addressing the concern professionally, the staff were rude, dismissive, and made the process unnecessarily difficult, keeping me there for over 30 minutes without resolution. If there is an issue with the product batch, why is the customer being held responsible? Why are products not checked before being sold, yet heavily scrutinized only when a customer comes back with a concern? The interaction left me feeling uncomfortable and not treated with basic respect. I have been a Rouge member for 10 years and expected far better service. This experience has seriously impacted my trust. I will be taking this matter further.
• JA

  javeria asad

  May 4, 2026
  1.0
  I had a really disappointing experience at Sephora. I purchased the Dermalogica Precleanse (over $60 with tax) and went back within 10 days for a refund, but it was refused. The staff said the product inside looked “grey” and different. I had only used it twice, and instead of helping, the two staff members were rude, dismissive, and wasted over 30 minutes of my time without offering a proper solution. Who is responsible for this? Before selling, is Sephora even checking what they are putting on shelves? But when it comes to returns, suddenly the whole team comes to inspect and question the customer. I have been a Rouge member for 10 years and expected much better customer service and support. Very disappointed with how this situation was handled. I will be escalating this further.
• AK

  Aman Kaler

  May 3, 2026
  1.0
  I would give this location 0 stars if I could. Given the experience we had, it is not surprising that the reviews are so poor. The customer service was extremely disappointing. My mother went in today to collect her birthday gift and was told she was not eligible because the system showed it had already been redeemed in January. However, she was out of the country last year and unable to collect her 2025 gift, so the January redemption was for last year, not this year. Because of the policy, she was refused this year’s gift. (her birthday was in May). The issue was not the policy itself, but the way it was handled. Multiple staff members gathered around us as though we had done something wrong simply to explain the situation. It was humiliating and embarrassing. The cashier with glasses was especially rude and disrespectful throughout the interaction. Her tone was unprofessional, and after speaking to us so poorly, she loudly shouted “have a great day” in a mocking manner. Girl, if you're that miserable with your job you should quit ! Nobody in this world would tolerate their mother being disrespected in front of them. This store clearly needs to invest in better staff training. Most of the staff do nothing and just roam around like if they were in a park. Based on our experience, and after reading many similar reviews, it is evident that customer service standards are lacking. At the end of the day, this is not about a birthday gift. It is about making customers feel welcomed, respected, and comfortable — something this store failed to provide.