L'Occitane en Provence

Reviews

• AI

  Ayotunde Idowu

  Aug 4, 2026
  1.0
  I am extremely disappointed with my experience at this store. I am Nigerian and take great pride in having beautiful skin, and I came into the store simply looking for knowledgeable recommendations on skincare products that would be appropriate for me. Unfortunately, my experience with the representative, Sandy, was incredibly disappointing. I found her attitude to be extremely condescending, dismissive, and unhelpful. When I asked questions about the products, ingredients, and what outcomes I could realistically expect, she made me feel as though my questions were a burden and that I should somehow already know everything about skincare. That is absolutely ridiculous when the very purpose of having a skincare representative is to provide customers with guidance and knowledge. A professional representative should be able to explain ingredients, products, and their intended benefits with patience and respect. Instead, I left feeling embarrassed and completely dismissed. I also sincerely hope that customers are not treated differently simply because they are male. Skincare is for everyone—men and women alike—and every customer deserves the same level of dignity, respect, and attention. After this experience, I will not be shopping here again. Sandy’s approach to customer service was extremely disappointing, and in my opinion, this kind of dismissive treatment does not belong in a customer-service environment. The store should seriously consider how its representatives treat customers who are simply asking for help.
• ZL

  zito Libo

  Aug 4, 2026
  1.0
  Extremely Disappointed After More Than 10 Years of Loyalty My wife and I have been loyal customers at this location for more than 10 years, purchasing skincare and body products and spending a significant amount of our hard-earned money here. While most of the staff have always been wonderful, our experiences with Sandy over the years have unfortunately become extremely disappointing. We have reached the point where, if we notice Sandy working, we will often simply walk past the store rather than come inside. Her attitude toward customers has consistently felt dismissive, cold, and disrespectful. When we ask questions about products, instead of feeling welcomed or valued as longtime customers, we are often made to feel as though our questions are foolish or inconvenient. That is simply unacceptable, particularly when customers are spending substantial amounts of money on premium products. No customer should ever leave a store feeling embarrassed, belittled, or unwelcome. After more than a decade of loyalty, it is extremely disappointing to feel that our business is no longer appreciated. We work hard for our money, and we deserve to spend it somewhere where we are treated with genuine respect and appreciation. At this point, I would seriously encourage others to explore their options before spending exorbitant amounts on these products. There are many alternatives available that offer comparable, and in some cases better, quality for considerably less. A premium brand should provide a premium customer experience — and unfortunately, that has not been our experience here.
• CJ

  Catherine Jeta

  Aug 3, 2026
  1.0
  I am beyond disappointed by the experience I had today. I have been a loyal customer of Octane for quite some time and have continued to support your business despite the fact that your products are not the least expensive. I choose to shop here because I value quality and expect a level of customer service that reflects the premium prices. Unfortunately, my interaction with Sandy was completely unacceptable. I was not properly greeted, I felt ignored, and I was left feeling completely dismissed while trying to shop. It was as though my presence in the store was an inconvenience rather than appreciated. As a loyal customer, that was incredibly disappointing. This was not simply an off day from a customer-service perspective—it was an interaction that left me feeling disrespected and unwelcome. Customer service should never make a loyal customer feel like they are being treated as though they don’t matter. Over the years, I have heard explanations from other staff suggesting that Sandy has personal or medical issues. While I genuinely sympathize with anyone facing personal challenges, those circumstances should not come at the expense of customers. If someone is not in a position to provide even basic courtesy and professionalism, they should not be placed in a customer-facing role that negatively impacts the experience of loyal patrons. After today’s experience, I can honestly say I will not be shopping at Octane again. I hope your head office and executive leadership take this feedback seriously and review how this employee interacts with customers. No one should leave your store feeling the way I did today simply because they wanted to browse and make a purchase. This experience has completely changed my perception of your company, and that’s incredibly disappointing after years of loyalty.
• PP

  Paul

  Aug 3, 2026
  1.0
  extremely disappointing and unprofessional treatment my family has experienced at the hands of Sandy\. On multiple occasions, her behavior has been consistently dismissive, unwelcoming, and frankly upsetting, leaving us feeling disrespected and uncomfortable in what should be a professional retail environment\. This situation has now escalated to the point where I feel it is necessary to warn others\. The conduct we have experienced is not isolated or minor—it reflects a pattern of poor customer interaction that should not be ignored by management or the public\. On a recent visit, my family member was told in advance that they could return for product samples that had been promised\. This was communicated clearly by staff, and the expectation was set accordingly\. However, upon returning, Sandy was present and the interaction that followed was extremely disappointing\. Instead of any effort to assist or honor what had been communicated, there was a dismissive response and a lack of willingness to properly check or engage with the request\. The manner in which the situation was handled felt careless and unprofessional\. There was no genuine attempt to support the customer or even verify what was available\. The overall experience left a strong impression of indifference and disregard\. No customer should be made to feel like an inconvenience for simply following up on information they were given by staff\. Basic respect, communication, and professionalism are the minimum expectation in any customer\-facing business, and unfortunately, that standard was not met here\. Because of this repeated negative treatment, I strongly advise others to be cautious when considering this location\. Customer service is a critical part of any brand experience, and when it is handled poorly, it reflects directly on the business as a whole\. I will be sharing this experience more broadly so that others are aware of the type of service that may be encountered\. Consumers deserve transparency, respect, and consistency—and based on what we have experienced, this location does not currently reflect those values\.
• MM

  Michael

  Aug 3, 2026
  1.0
  am writing this as a family member of a long-time customer and I am extremely disappointed and honestly appalled by the way Sandy has treated my family. Across multiple visits, her demeanor has consistently come across as dismissive, unwelcoming, and deeply upsetting, leaving us feeling disrespected and uncomfortable. I have been a loyal customer for many, many years and I have specifically remained loyal to Sandy over the years, which makes this experience even more disappointing. Last week, the manager who sold me the Harmony line specifically told me to return the following week and that samples would be available for me. I explained that I was travelling to Mexico and did not want to take my expensive creams with me because of the possibility of them being misplaced or taken by housekeeping — a completely reasonable concern. When I returned, Sandy was there. Instead of receiving the courtesy and customer service I have come to expect, I was met with an extremely dismissive and negative attitude. When I asked about the samples I had specifically been told would be available, I was simply told, “We don’t have any samples,” without any meaningful effort to check or assist. What made the situation even more frustrating was that she barely opened the sample drawer, making it impossible to see what was actually inside. Whether samples were available or not, the way I was treated was completely unacceptable. After spending thousands of dollars with this business over the years and remaining loyal to this location, I should never have been made to feel unwelcome or disrespected over a simple request. If Sandy was having a bad day, that is unfortunate — but it should never be taken out on a customer. Customers deserve courtesy, respect, and basic professionalism, regardless of someone’s mood. I am extremely disappointed and will seriously reconsider where I spend my money going forward. There are countless other skincare brands that offer excellent products, some at much better prices, and customer service matters. I will also be sharing my experience across other platforms because consumers deserve to know what kind of customer service they may encounter. Loyal customers who spend significant amounts of money deserve far better than this.

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